Sparkl Fairy Couture — Local services in Santa Monica

this company is a SCAM! i placed an order on 12/12 and the money was immediately pulled from my account with no shipping/ tracking update for 25 days and no responses to any of my 8 messages to the company directly. on 1/4 i filed a claim with paypal and they sent a new shipping update the following day just to avoid having to cancel my order as i requested! i have now STILL been trying to get a response from the seller while trying to be refunded through paypal and filed a complaint with the better business bureau! PLEASE do not make the same mistake i did!

they never reached out as the company stated in their response. that was apparently only for google? haha so that is TWELVE emails/ support chats on website/ instagram messages that went unanswered. they sent the boots over a month late despite all my requests to cancel for being sent almost four full weeks after christmas, still never heard a SINGLE thing back from the company on any platform. i’ve honestly never in my 20 years of online shopping dealt with a company this bad who just refuses to deal with any customer/ product quality issues? it’s essentially a fast fashion brand that advertises adorable/ averagely priced items knowing that customers won’t be happy with the actual product once it arrives (if it ever arrives! they didn’t even mail my item until my paypal claim) but make it impossible to return/ be refunded/ get help with any issues. please don’t make my mistakes!! read the reviews here and on the better business bureau website...

Sparkl Fairy has a okay selection of items that are good looking.

Anyways I went in within the last year to inquire about a few items for my wife or daughter. The items are nice but selection of colors at that time were limited. I was looking at a few items in both a lighter and darker color. The woman staff member at that time was friendly and helpful but was very pushy to get a sale. Which is understandable but once they don’t have a specific item in stock at the moment they should help by giving them (the customer) some information about when those items will be available again so they can purchase. And not try to be pushy about other items that don’t fit their needs.

Other than that I do...

The owner and designer, Gabi is the sweetest and totally assisted me in finding exactly what was right for me. She allowed me to return an item that I got under the terms of the store since it wasn't on sale, I had not worn and tags still on and box in perfect condition. Sad when others think they can return items on clearance or on sale as last sale items. How can a business with such cute things survive when they do not understand the return policy. I will be back for the newest items like the backpack for my travels. Not often an owne/designer is in the store working. Best experience ever and other I watched her teach the same. Thank you! Love...