KAY Jewelers — Local services in Santa Rosa

Went to the designer ring event. They were so incredibly friendly and polite. My girlfriend couldn't decide on a ring that day, though.

So since they were such a pleasure to deal with I went back to buy myself a watch. They didn't remember me, so I reminded them I was here a couple days ago and wanted to get a ring but my girlfriend couldn't decide on which one to get. They quickly remembered who I was and even though I only wanted a watch, they kept pushing me to buy her diamond earrings.

I said I just want the watch, three times before they stopped asking. I wanted the Bulova watch and had a $50 coupon off and the sales rep flipped. She was literally yelling at me, and threw the watch in a citizen box. When I commented on the box, she got all mad and said " it's just a box, it doesn't matter what box its in unless your going to return it." I politely asked for the box and she just grabbed different Bulova box and forced it in there. She didn't even give me the paperwork and left it on the other counter for me to grab. They barely fit it and took out a band and said " it looked better if it hangs, it the new gangster thing. It's really popular!"

I couldn't wear the watch. If they were this rude purchasing it, I wasn't going to return it for fear she might throw it at me.

I called customer service and explained what happened. They told me to go to a different store, 40 miles away and return it.

I got there and they said they wouldn't allow returns because the watch has been sized. It took a hour on the phone with customer and in the store to talking to the manager to return it.

Extremely disappointed! I had such high expectations of this store, and was looking forward to getting our rings here. I will never ever ever shop here. I highly recommend you shop elsewhere. Even after reading this you still decide to purchase anything from here, just know it CANNOT BE RETURNED IF YOU HAVE IT SIZED...

This store deserves the worst possible score for employee negligence alone.

I have had to go to this store 4 times over the course of 4 months to get the correct ring size. While they cannot resize the item i had ordered i was informed by an employee there it only takes a week to be available at the store after ordering through them.

2 times the ring was the wrong size and the third time the ring wasn't even ordered at all.

The 4th time was the charm and i was not given any sort of discount on certain items that the employee had previously mentioned to me. That's completely fine as I'll never be going to this specific store ever again.

Kay jewelers has definitely left a bad first impression with me.

I would like to not blame all the employees there but at least once person there hadn't even re-ordered my item and multiple times it was ordered as the same incorrect size.

I do hope that some sort of training is done for all of the employees since all of the employees who were helping me told me that other associates who were helping me had messed...

We had ordered our wedding bands on 2/7/2015 and were told they were being special ordered and would take 3-4 weeks to arrive. We stopped in today to just double check the ETA (because we're getting married on March 21st) and now the ETA has been pushed back to 4/6/2015. 8 weeks. Double the time we were told. I called corporate and they told us that's usually how long it takes. I wish the sales person was more upfront about it, or they could have called us to let us know the ETA was different once they placed the order. The best part was the original lady that helped us (before we placed the special order) was very, very friendly, and they let us cancel the order without losing our deposit. That being said, I will not...