Banter by Piercing Pagoda — Local services in Sarasota

This place was very disappointing and the customer service was not good. My mother wanted her ears pierced another hole and so I took her there thinking it would be the best option for her age (early 70's). 1st off we were pleased that it wasn't too far from the main entrance because she is recovering from foot surgery and can't walk well, so we approached the counter, told the lady what we were looking for and was told we needed to make an appt. It was currently 4:00 and they said 5:00 would be the earliest available. We decided to take it and after giving her info, mom decided to sit at the bench next to them and wait while I killed time walking around. At around 4:30 I headed back to check on mom. As I noticed the girls were not that busy I asked mom if they have even pierced anyone since I been gone. She said no. They ended up taking someone else ahead of her and I asked why and the girl was quite snippy telling me that they had an appointment but they were late as they called to notify them. She said according to covid regulations they had to space the appointments out. Keep in mind same girl who told me this multiple times pulled her mask down rubbed her nose pulled it back up and failed to clean her hands afterwards. They were rude so we left and I took Mom to Claire's where she received her ear piercing and was very pleased. Claire's was also very busy and taking piercings first come first serve. I would recommend them over piercing...

I went to buy a “gold” bracelet from my foot like a year ago first of all the guy was super rude, and then a year later I realized that the bracelet I bought WASN’T GOLD after like 3 months I got it I realized the color started changing but I didn’t pay enough attention but kept getting more whiter and whiter and it was kinda pricey for a foot bracelet and i talked to someone that sells gold and told me that it wasn’t gold and that they sold it to me as gold I will never go back this place after I paid a lot for a “gold” bracelet and it wasn’t. Nobody deserves to pay for something expensive and then getting something cheap this is unbelievable I knew something was wrong but I thought maybe it’s just me that thinks it looks white (but I have a lot of stuff in gold and nothing has turn a different color why ? Bc is actually gold) until I asked and yes they sold me something else as gold and again the people were so rude the entired time even when they were selling me something completely different that what I asked for and because I don’t have a lot of knowledge about gold and I thought everything they sold was gold and they told me many times it was gold 100% I bought it and know I have a white bracelet that looks horrible 😞 now I know they stole my money 😓 I never write bad reviews but just realized that I don’t want this to happen to more people so please make sure you guys check...

I have never dealt with more incompetent and disrespectful people in my entire life. I came to this location to get my 3rd earring hole repierced as I paid for a warranty on it at another piercing pagoda. From the moment I walked up the “manager” was disgustingly rude to me. They said that there was no such thing as a warranty like I was just making it up. I had proof on the receipt that they printed out and they still said that the warranty was only on one earring not on getting a repiercing. and the only reason that I could get it repierced is because I was within the 90 days of getting it redone. After several rude comments and eye rolls from the manager l left without getting the piercing because of the disgusting way that they were treating me. As I walked away the manager yelled “have a great day!” In a sarcastic and condescending tone. The store manager watched and listened to the whole interaction and had nothing to say about the way the manager was treating me. I have supported this company for a long time and have been a returning customer for years, and I am so disappointed that they would hire rude low life people like this to work at their store. DO NOT...