My husband made the mistake of dropping a significant amount on gifts for me here without realizing their "no refund" policy. I returned the items 3 days later in hopes of exchanging, but the store had none of my sizes or the colors I wanted. I was then told "no refunds" but offered a credit under my name. I have no interest in floating a sizable credit with this store for a "maybe" in the future. After searching for exchanges, I finally settled on my fourth choice, so it wasn't exactly a win. This is the only store I have ever seen that carries high end items packed into the racks that are too close together in a tight space, so it looks and feels cluttered. The staff was less than friendly-relationships are the cornerstone of businesses like this, and I would have been OK with the situation had the relationship factor been there. At the end of the day, it is far more expensive to lose a potential loyal customer than it is to refund a purchase that was made in good faith. I can find the same items at a Neiman, Saks,...
Read moreLotus sells some beautiful fashion lines in sizes up to medium in a tattered store space with a merchandising mess. The store is packed to the brim with stuff and isn’t shoppable. Their model is one of wardrobing you once you get in the dressing room. My preferred shopping model is to browse, choose, and try on. Browsing will give you a headache at Lotus. Also, I’m a size 12/L size There is nothing for me in Lotus…literally sizes go up to a 10/M. Consequently, I choose other beautifully merchandised and shoppable boutiques downtown. Isabel and Rarebird are both great. Lotus- your model is old school and not relevant in today’s world. Time...
Read moreThis review is actually for Lotus Seista Key. The very fashonable fashonista that helped out my friend and I on Monday was wonderful. She gave great service and was helpful in getting my friend a look that took her style to the next level. I can't say enough for the stylish clothes and service she gave. I can't remember her name, but she was an art major and had a leg tattoo. She sold my friend some white jeans and a cobalt blue tank as well as a color block tank. I picked out a anchor shirt that was on clearance. Thanks for the...
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