Swarovski — Local services in Schaumburg Township

I've been shopping at this particular store for years. In fact after we moved to Naperville, we still would go to this store because of the experience. Last night and today has shown me a very different view of the company however.

I was gifted a ring and one of the crystals fell out. I went to the store to inquire about my ring, as well as make another purchase. The girl who assisted us told me that they don't have the ring, but the Aurora store probably would. I told her I didn't have a receipt specifically, and her response was " don't worry about it. They'll just damage it out. We'd do the same thing here but we don't have the ring". We made our purchase and left.

Today we went to the Aurora store and dealt with arguably the worst customer service I've ever experienced. I told the girl in the store what happened and they said they couldn't help. I was obviously upset as we had driven all the way there under the impression that we'd be taken care of. Not only were we not, but when I inquired as to why they couldn't do what I was told they would, their reply was "we can't sell that one". So essentially our sales goals are more important than taking care of the customer. I could understand if this was a different vendor at a department store, but this was very obviously their ring, and was in great condition, minus thesingle missing crystal. I was told the managers were all "busy" and couldn't talk to me.

I'm currently a customer service manager for a global corporation and I can safely say if one of our clients were treated in this manner, I'd be absolutely mortified. Needless to say if the matter doesn't come to an amicable solution, I'll be returning the purchase from yesterday (which was quite a bit more expensive than the ring), and ceasing business with the company...

I dropped off an order to get repaired 8-22-25. They told me it was going to be 6 to 8 weeks to find out if my order could be repaired or not. The sales associate was not optimistic that it could be fixed. And I understood that. However I just purchased this bracelet for almost $200 maybe 3 months prior to this moment in the Seattle airport. I love the jewelry in the shop it is absolutely wonderful I could spend so much money here. The fact that I had to wait so long to find out that my bracelet was unrepairable they called me October 30th to tell me this. This shop is an hour and 15 minutes away from my home there was no store credit offered there was no trade available with some kind of pricing of 50/50 swap nothing your jewelry is unrepairable come pick it up sorry for your loss. That is how the sales is associate treated me when I called back today. There was absolutely no sympathy in her voice I told her to throw it in the trash since it's unwearable and I'm not driving an hour and 15 minutes to come pick up a useless piece of jewelry to deal with sales associates that do not care that I wasted almost $200. Absolutely do not go here. Swarovski has gone downhill. I will not be purchasing from them ever again. I travel all over the world and I really thought I found a jewelry store that I could depend on and I am absolutely...

Terrible experience at this location yesterday. I believe the people working here get payed on commission. I went to buy a birthday gift for an aunt of mine. While there the staff there were fawning over a mother daughter duo who were purchasing a few items. When I went by the counter to get rung out the tall young man kept talking to the mother daughter duo that was already being assisted by another associate. They spoke about Lois Vuitton and that they wanted to shop there so the guy spoke about what locations were nearby. Meanwhile same ladies wanting to go to Lois Vuitton were trying to get more discounts. Finally the guy tells me my total. I couldn't access the counter because one half of the mother daughter duo was blocking the whole counter. I had to ask her multiple times excuse me. So I could gain access to pay. Meanwhile the associate who had no problem conversating about Lois Vuitton couldn't speak up to ask the customer excuse me can you please step aside so I can ring out my customer...unbelievable. After those ladies left he thanked me for my patience. But through his actions showed more value to those...