Pandora Jewelry — Local services in Scottsdale

For everyone who has seen the recent social media horror stories about luxury brands that refuse to fix issues (looking at you, influencer famous $5K bracelet that tarnishes) and wondered if customer service is dead, please READ THIS REVIEW. This is an honest review of my recent trip to Pandora in Scottsdale Quarter and a reminder that some retailers really DO care about your experience with their brand. Joshua, the store manager, assisted my sweet teenager with an issue concerning a special Christmas gift purchased at Pandora by her boyfriend. I had prepared her for the worst after watching other jewelry brands treat their customers with contempt on social media. But Joshua went out of his way to connect with her, listen to what happened, review her issues, and shockingly offer her a solution that exceeded our expectations! It was an excellent example in brand building and reputation management that everyone should follow but no one seems to care anymore. I have not shopped at Pandora before this experience but I plan to spend my money here for future gifts (graduation, birthdays, Christmas, etc.). Thank you Joshua for delighting my teenager with your excellent customer service and good humor (it was the end of the day on a Sunday and he was still smiling and helpful!). You made all the difference and I will be shopping in your store in the future. And I believe you made a lifelong customer with my teenager as...

Very disappointing experience at Pandora in Scottsdale Quarter, Arizona. I bought a ring on Sunday and couldn’t return it during the week because of work. When I finally went back (less than a week later), the associate initially told me I could return it and even suggested I could exchange it if I wanted something else. While I was looking at the store, the associate and the ring disappeared for about five minutes. When she returned, she said the ring could not be returned or exchanged. She even brought a microscope to point out a tiny, almost invisible mark, claiming I had “used” it — even though I never wore it. I’m not even sure it was the same ring they had taken to the back.

The manager, Amy, was extremely rude, dismissive, and unprofessional. Her attitude made an already frustrating...

I recently had an amazing experience at the Pandora store, and I just had to share! From the moment I walked in, I was greeted by the manager, Joshua, who was incredibly helpful and welcoming. His positive energy made the whole shopping experience feel special.

The store itself was cute and impeccably clean, which added to the overall inviting atmosphere. I loved browsing through the beautiful jewelry, and Joshua was there to assist with any questions I had, making sure I found exactly what I was looking for.

I definitely plan to come back, not just for the stunning pieces but also for the fantastic vibes that Joshua and the store create. It was truly a great experience, and I can't wait to...