T-Mobile — Local services in Sealy

In general I've been very happy with our Internet Service from T-Mobil and the people that work in the Sealy store are fantastic....BUT....in the evenings the speed reduces significantly resulting in long buffering periods. I mentioned that during my last visit to the Sealy T-Mobil store and the comment was that yes they knew and it was because everyone was home in the evenings and on the internet. That was my assumption as well but this, in my mind, raises a red flag that T-Mobil is at subscription capacity at least on the Ward Bend tower which is where my antenna is pointed. I would also assume that T-Mobil is still selling internet service so it seems likely that this won't improve in the future. My goal by putting this in writing is that they can now take this up the T-Mobil chain of command. Hopefully there are already plans for increasing bandwidth. Soon.

One more comment or request. There are areas just outside of Sealy that just do not get a decent signal from anyone's tower. Areas within Brazos Country are one of those places. Placing your gateway in a window just doesn't cut it. Please either provide a company sanctioned gateway/router option with connections for an external antenna or allow customers to provide their own...

After three frustrating attempts—two by phone and one at another location—we were ready to give up on transferring our three lines and connecting two watches. Then we met Sophie at T-Mobile, and everything changed.

Sophie was an absolute rockstar. Patient, kind, and incredibly knowledgeable, she navigated our complex situation with ease and professionalism. Her tech-savvy approach and calm demeanor turned a stressful experience into a smooth, successful one. She didn’t just solve our problem—she made us feel heard, valued, and supported every step of the way.

Sophie is a total asset to T-Mobile. If every associate brought this level of care and expertise, customer service would be flawless. Thank you, Sophie—you’re the reason we’re staying...

place seems nice but when things arent going their way or you try asking them questions be prepared to be talked to like a child because these people are wild lol had a guy tell me i had my info on an upgrade at another store wrong because he trained people there yet he hadnt even looked at my account it took another associate to explain it before he backtracked then acted confused when confronted with it then tried to act a type of...