DIGS — Local services in Seattle

(1) I ordered an expensive ($3300) Gus Modern Jane Sectional from this place. Said it would arrive in three weeks. It didn't. I called them; after some confusion they said it would arrive in three more weeks with some weak excuse. Seems like they just forgot to order it.

(2) Item eventually arrived. I had previously owned one of these sectionals and was impressed with the build quality, so much so that I ordered a second one years later (after the other had gone to a friend). Sadly Gus Modern decided to cash in on their reputation and the new model was flimsy cardboard; worse than IKEA quality! I put my knee through the back of it just nudging it around my apartment! Remember this is a $3300 (!!!) piece of furniture! It should be built like a tank.

(3) Started emailing DIGS about above issue. Gave me the runaround for a few months. At no time did they proactively reach out to move the process forward, things only happened after I sent reminder emails or calls. They were happy to take my money but not happy to have to care about the products they sold.

(4) DIGS refused to issue any sort of refund or compensation for selling me this obviously terrible piece of furniture. I was out $3300 for a sub-par sectional that was worth at most a few hundred $.

This store does not stand behind the products they sell. What's the point of their existence? Why should I even buy from them when I can just order from some random online store and similarly get zero customer service? Do not trust this place...

Ordered a gus sofa early July and during the order they were very confident that the sofa would be delivered by mid August. I was in the middle of moving to new place, gave away my old sofa and made a custom order with a cabinet company to match the color of sofa that I ordered with Digs. Upon my personal follow up with Digs they said that the order would be delivered sometime in September. Following up couple of weeks later to confirm if they would meet the September timeline for sure, they said they would get back to me but did not. After reaching out to them again, they got back to me today saying that the sofa will be delivered in November. They could have been transparent, honest and actually made some effort talking to the vendor about the timelines before I placed an order.

They do not proactively reach out to you about the delays. They do not stand behind the products they sell and keep blaming the vendor they rely on. Not sure what type of relationship they have...

I’ve been in the store many times over the years and always like their product, energy and service. I came to the Ballard area to look at a couch at another place and didn’t see anything I like liked; we just happened into DIGS later that day. Nearly everything was sleeper sofa so I did not pay much attention until my friend came across this one that I liked but thought it was a sleeper sofa, so I didn’t pay much interest again until the store owner explained this was one of the few that was a regular couch. It is very comfortable and the process was extremely efficient and helpful. To my great enjoyment, the couch is delivered more than five weeks early and the delivery service (Stride Logistics) was exceptional! While I don’t need another couch anytime in the near future, I will definitely keep this...