Funny Bunny Nails & Spa — Local services in Seattle

I initially wrote a review about my experience right after it happened, received a phone call from the owner (Michael) telling me he would make things right and humbly requested me to remove my review. This is a small business and I never want to hurt a small business, so I did. Michael has since been unresponsive to me and has not reached out to offer for my nails to be fixed or for be to get a refund, so I am re-writing a review, but this time from a more rational, less angry place. I went into Funny Bunny on Friday around 12pm on Friday (10/18). The nail spa had several service providers sitting or standing, and about two patrons actively being served by other service providers. I was assigned to Martin (there are other reviews about this man) and asked by the woman who assigned me to pick out a color. I walked over to the area where the nail color samples are located and started to pick out a color and shortly after I started looking through colors (~less than 2 minutes), Martin repeatedly asked if I found a color. Martin was standing very physically close to me and stepped away twice and said verbatim "I need more time to find a color." After my second time stating this, Martin snatched the nail colors out of my hand and told me to go sit down, which I was shocked by so I laughed and complied with it. I really just assumed he had a strange sense of humor, but I didn't believe he was actually upset with me for taking the time to pick a color I wanted. Believe you me, I would have rushed to pick a color had the nail spa been pretty busy, but it was not. Martin then started on my nails and seemed pretty upset with me (e.g., rolling his eyes, aggressively moving my hands and fingers into the position he needed). The color I picked had absolutely no color pay off, so he asked me to pick another color. Please note that the first color not working was not my fault, and at this point, there was still no one waiting for service. I picked the second color, didn't like it, and asked him to change it after he painted one single coat. Please note that he asked me if I liked this color. Had he not asked me, I would have just continued with this color, I believe he asked me because it was the salon's fault rather than the me, the patron's fault, that the initial color didn't work. I picked a third and final color (that I've gotten before) and Martin proceeded to say "are you sure about this color?" and told me to stop changing my mind, even though this is factually inconsistent with what actually happened. I asked for a round shape and I came into the salon with a perfect, round shape, so I am not sure how we got to the angular mess featured in the pictures. The pictures show a gel manicure, but it doesn't even look like my nails have a top coat on them. Martin was also pinching my fingers and digging into them with his nails, which seemed like an anger response and felt pretty intentional to me. After I posted my initial review, Michael (the owner), called me and I shared with him what happened. To my shock, Michael said "between you and me, Martin doesn't like women." You can't make this up. I have no clue why Michael would even tell me that, but if Martin doesn't like women, he shouldn't be working at a nail spa. I've never had an experience that made me feel physically accosted and uncomfortable, but Martin definitely made me feel that way and I would never want another young girl or woman to feel that way. When I look through other reviews, it seems to me that this isn't the first time Martin has made someone feel this way. I will literally never go back, and I recommend you...

Over 30 min late after our scheduled appointment which had been booked the day prior. No real consideration, there weren’t enough staff for all of the people they were trying to help. Sadly this is the type of thing that seems to happen frequently at salons like this because they take walk ins even though they have scheduled appointments booked. They had all kinds of drinks on display but we weren’t offered anything to drink, we helped ourselves to water in the lobby because no one was around to ask for anything else.

The water in the pedi tub was luke warm and their only option to heat it up was bringing in empty containers(like literally an empty peanut butter jar or something) of hot water from the sink and pouring them into the bin which basically did nothing for the overall temp. They didn’t know what kind of pedi I had booked which makes me feel like their whole reservation system is all for show and they don’t even really use it.

They charged $18 up charge for gel polish and then another $15 up charge to add one thin line of “French tip” color on my toes which seems a bit much after already charging for gel. Also, by the way, she tried to sell me on gel polish because we had to leave at a certain time for our next plans, and although THEY made us late, she encouraged me to get gel polish so that I could leave faster and not have to wait for it to dry. (Which I already knew and had planned to get but she made it seem like she was helping me out or doing me a favor).

The massage chairs were really hard to work and the remote was confusing. Not the most comfortable chair I’ve been in for a pedi. Overall was displeased, a discount or some kind of consolation for the lack of consideration for paying customers WITH a prior reservation, would have helped but nothing...

The manager/owner Gigi is the reason I will never return. I had an appointment for a mani and pedi and waited 60 mins before I could be seen. She made zero effort to get my mani and pedi done at the same time given I was now running late for my next appointment. This is also not the first time this has happened to me, and there were several others waiting for that long too. The worst part is the expectations they set “we’ll see you soon” or “just 10 mins.” Just know that this means you’re likely waiting more than 60 mins. Gigi could focus more on providing a better customer service and communicating in a more professional manner.

Response to management below: I suggest you look at your customer data before you formulate a response. I’ve been a customer for nearly a year, and have spent approximately $150 every few weeks at your salon for services. I had a couple of appointments where I didn’t show because of work delays but I called in prior to apologize, and there was one time when I had a no show for a personal emergency. Quite frankly, I don’t know of any salon that would tell a regular customer that they cannot schedule appointments because of this. It’s not like you have a high end salon - the only reason you have customers is because of your convenient location (and certainly not for your services). Contrary to your belief, there are several customers that have appointments and still have to wait at least 30 minutes to be seen - and no, you are not always busy when this happens. Instead of getting defensive, you should thank customers for taking the time to provide feedback, acknowledge your mistake, and take the necessary steps to improve to provide a better customer service. And you’re...