InterConnection - Electronics Recycling and Refurbishment Center — Local services in Seattle

I would give this less stars but they don't have that option ... I will never buy anything from them again .. it's low cost computers but very low grade as well ... Ordered a laptop from them online .. before I made the purchase I emailed them to ask for more information than their site offered, which isn't much. So I emailed and I got a response from them stating they could not give me any specs or model number because .. they had different models in stock .. and after doing some research thought .. well I figured on taking a chance and hoping to get one of the models I seen during my research .. dead wrong .. I got the worst one of the models ... So basically they hid the model number from their description. Now .. they only had this one model in stock .. so there was no reason they couldn't have gave me anymore specs on this item .. so that was strike one .. then proceeded to offer me a refund ... Don't and I mean DON'T!!! buy anything off their site .. if you take the time to read the return policy .. it says .. you will get your refund 2 to 4 weeks after they get their merchandise back .. I wonder if they tell their customers in store this same line of garbage... They can take my money in 3 days but got to wait 4 or 5 weeks to get it back? .. scammers .. then i was offered a trade for one of their others .. well they don't have another model in .. that they lied about the reasons they couldn't give me the specs on this one .. I still have yet to hear back from their manager .. but I feel I been ripped off and the waiting time for refund ... Is a bunch of garbage .. no other store I ever bought anything from ... Made me wait more than 2 or 3 days for my money to be returned .. they claim it's the financial institutions need that time to process the refunds .. hell the IRS takes less time. And on top of that .. the battery doesn't fully charge .. and only lasts 2 to 3 hours ... While in sleep mode and the lid closed!!!! They are running the biggest con game around with all the garbage they feed paying customers ... Stay away from this place!!! .... In response to whom responded to me .. no you do not return money as soon as you get the item back .. you have had my laptop that I returned for 3 days now and not a word that it has been received .. and your manager there Anthony tells me it takes your company 2 to 4 weeks to process refunds .. it isn't my financial institution that will take for ever .. as soon as your company sends my refund it will be posted on my account within 1 to 2 business days .. not 2 to 4 weeks .. and being this company got their laptop back .. and hasn't been responding to me .. I consider my money as good as stolen thank you very much and will soon be...

(Just updating this to say that to their credit, the company did reimburse me in the end.)

My experience with Interconnection falls easily into my all-time worst experiences with any company that I have ever had. My laptop had died and so I decided to buy a refurbished laptop from them. I needed it asap for work, and felt it was right to buy locally instead of giving Bezos any more money. Their actual store is closed bc of covid, so I ordered online.

At first the powercord didnt work, they did quickly send me a new one. Though I did find it odd, seeing as they provide almost excessive assurances that "All equipment listed herein is tested for full functionality and certified R2 ready for reuse .."

That assurance is certainly a curious one, I discovered as I plugged in the machine. The mousepad worked, but only barely. I tried to connect two of my own external mice, but the machine wouldnt recognize either. I tried all of the usb ports, but none worked. I then tried to transfer my old files from an external hard drive. All I got was the blue cursor spinning endlessly, I waited, it never recognized the drive. I tried opening the internet browser. Same spinning cursor, and it never opened. They had sold me a polished rock. Details aside, this resulted in me being compromised professionally.

What turned out to be truly abysmal about this company was the customer service. It is a challenge to get anyone on the phone, and their voicemail is perpetually full. I finally got through to some guy who told me he couldnt help me but that someone who could help me with the refund would get in touch. I also wrote them an email. No one called or emailed me back. I waited and then got through again.

I eventually got them to send me a box to ship the useless rock back to them via fedex. A piece of paper informed me, without so much as an apology, that Id get my money back within two billing cycles. No indication how much time that actually means. I do not have a car so I got to enjoy spending my time and energy returning the thing, complete with a visit to a fedex inside a Walgreens where half the customers werent wearing masks. The feeling of being subjected to risk of covid at the end of this saga was really the icing on the cake, esp considering their own physical store is still closed due to covid.

So if you want to be needlessly jerked around, have your time wasted with neither compensation nor apology, to be possibly compromised professionally if you need a computer for work, to be put at risk during the pandemic, and then to wait and wonder if this barely functioning company will ever give you your money back, then I highly recommend you try...

Updated after the past few years:

I was a satisfied customer of Interconnection for many years and highly recommended it to other individuals who are also blind. However, since the beginning of the pandemic, Interconnection seems to have forgotten its mission and has become an excessively expensive option for those with limited incomes. Despite the pandemic being over for quite some time now, the retail store remains closed, causing inconvenience to customers like myself.

Furthermore, the customer service experience has been disappointing. Whenever I call to inquire about the availability of computers, nobody answers the phone. Even when I do receive a call back, I am simply directed to use Interconnection's website and told to utilize a special feature for lower prices as a person with a disability. Unfortunately, when we utilize this feature, the prices for items remain the same as those for anyone else. This inconsistency in pricing only adds to the frustration, especially considering that Interconnection's prices are already higher compared to other resellers. This means that individuals with limited resources no longer have access to a reliable and affordable resource for their computer needs.

Businesses that donate to Interconnection should be aware that the company no longer takes its mission seriously. I urge them to explore alternative options that align more closely with their goals and provide better services to those in need.

Posted 4 years ago: Interconnection is a gem of a place! In the past year, I have purchased a laptop and desk top computer from Alkin. Alkin always treats us well, is extremely knowledgeable, and a pleasure to be around. Buy from interconnection...