VAIN — Local services in Seattle

I've been a customer for nearly 4 years and I will NOT be going back. I get a foil every 8 weeks and 22 inch extensions 2-3 times per year

While I've been generally happy with my hair, the last 2 times I went in, I was treated so poorly and left with subpar hair--after paying $1200 plus tip

Kelly requires up front payment for the hair and while that is understandable, I should not need to make multiple calls, in person visits (once I waited 30+ minutes before I gave up and had to come in a second time), emails, and texts to accomplish this. That is ridiculous

This last time Kelly requested I come in 2 hours before my scheduled time. I was coming from overseas and had to rent a hotel room to accommodate her schedule--she was over 90 minutes late, I was there all day with no food, the salon was FREEZING, my clothes got soaked, I was billed for a full foil I didn't get (see picture), she completely disregarded the photos I gave for color reference, and left me with orange roots and lowlights (I'm a cool ash blonde)

No discount, just a pile of samples. I left cold, hungry, unsatisfied and had to have her work corrected elsewhere

She has consistently been late to appointments and I tolerated it because I liked the results. However, while her work with extensions is generally excellent, her failure to trim my natural hair (I had to forcefully demand it this last time) contributed to serious damage to my natural hair and her color results are inconsistent

For what I pay and I tip 20%, I deserve better

Look at my hair after 3 years of extensions with Kelly—PLEASE DON’T GO THERE (first photo was taken 1 week before Kelly put in my first extensions—I had, long, full,...

After a few years of cutting my own hair, I decided to finally try a new place for a professional cut. My hair is a weird mix of wavy/curly, which always makes me hesitant to try new places. I chose Vain based on the reviews. It was a nice place but ultimately a disappointing experience that has left me regretting it months later. I don’t really feel like my vision was listened to or understood, and my stylist left me with blunt ends reminiscent of my middle school poodle hair days. Most of my hour-long appointment was spent under a large, strange hair drying contraption— no other drying option was given, unlike other places I’ve been to where they ask me how I want it styled. My actual cut was maybe only 15 minutes. I also tried to be clear I really didn’t want to lose too much length, but my stylist cut off the length she thought I needed— not the length I asked for. I’m disappointed because I have my wedding coming up and will seriously miss my long locks for pictures, but I can’t undo that now. This place charges upscale prices for a very impersonal, mediocre experience that has me wishing I had just cut my own hair. I was just visiting town, so maybe this kind of experience is typical of a hip Seattle hair cut. I was really excited to try this place and had high hopes, but I don’t think I’d give it a second chance even if I could. Based on the other reviews though, it seems like you’ll get a good cut, maybe you just need easier hair to work with or give them total...

I LOVE this place. I have been coming here for haircuts by Maritza for over a year now, and she is always, always amazing. On my first visit I was obviously pretty stressed out (haircuts used to make me anxious, but not anymore!), and she was so patient and considerate and such a good listener - she asked questions to clarify what I wanted, and checked in with me throughout the appointment, and it turned out amazing! I got a short, layered, pixie cut, with some fun details, which I think I could happily wear for the rest of my life. I mentioned that I like to keep my hair pretty low maintenance, and Maritza cut in in a style that doesn't need any styling or product to look just right. It not only looks super sharp and flattering when it's freshly cut, but it grows out beautifully, so I can go four or five months between appointments, and enjoy a shaggier look while still feeling confident that it looks good. And when it's time to get it cut I just show up at Vain, knowing that I'll get to spend an hour chatting with Maritza, and leave with a haircut that not only makes me look good, but makes me feel like the best version of myself. (Also, everyone else I've interacted with in the salon has always been lovely - and they are good about sending timely appointment reminders, which, as a forgetful person, I...