The Boylston Hotel Capitol Hill, Sonder — Hotel in Seattle

I just returned from 12 nights, was supposed to be 10 but Icelandair cancelled flights due to weather. I chose it for price. Which was good value.. its in a nice building in a vibrant area. Plenty of places to eat, coffee and supermarkets nearby. I was on a budget so 10 min walk (in the snow) to metro station at Capitol Hill and 30 min train ride to airport for $3 each way. Nice walk downtown and to the harbour area..Seattle has a serious homeless and drug/mental illness issue, that shocked me and you can't escape it, but I had no problems.|Sonder is all managed by app and codes to get you into the building and your room. Nice small lounge for anyone to use. Free lockers for luggage storage. Room was modern and clean, large shower, small toilet. Nice TV but you need to log into apps, which I didn't like, rather just have free live TV, and 4 times it lost the signal, I had to call for assistance, but it resets if you unplug it. There are staff there to help, you use the app to talk to them, or phone them. Good wifi otherwise..its quite noisy and the walls are thin, so you can hear everything next door, and music footsteps. They supply ear plugs and a sound machine!! It was quiet at night though..side rooms have small window that looks into apartments next door..|The rooms are not serviced. If you want that it's $76! I do think that a long stay should have at least once a week change of towels and linen for free. You empty your own rubbish. There are cabinets on all floors with free coffee pods. Toilets rolls etc.|Neprsso coffee machine, only small cup fulls, and a good size fridge and air conditioner. Heating took a bit ot trial and error on the thermostat. No lifts, so lug your bags up the stairs if your high up. Had to stay extra two nights and had ti change room for that, the two nights cost $167. But my original 10 nights was £500 ish so was happy with that, booked through Expedia. Bed was comfortable. Room could do with a desk and chair and more wardrobe space, that's a rack on the wall. It's has kitchen units with sink. Second room TV was on side wall, sideways watching.|I'd stay again despite those negatives. I'm a 65 year old solo traveller from UK. Check your phone usage for USA, couldn't make calls when my flights were cancelled..that's not hotels fault. It's a place for younger people I think. But was fine for me..lots of interesting tourist things to...

Pros: Great customer service. We had an issue with our thermostat and fan and they responded immediately via the app. It is also one of the cleanest hotels I've ever stayed in. Super new. And no carpet in the room though there is a rug which I wish weren't there because those things attract germs and are impossible to clean. But overall cleanliness and customer service were exceptional. The app is also super easy to use and we liked the check in and out. It's unconventional but we liked having a code instead of a key. Water coffee mugs extra towels etc. are on each floor in a self serve cabinet. Additionally if you like being in a hip area it's in a great spot.

Cons: The room size. We felt it was just way too small even for a couple. The bathroom is basically in the room and you can see the other person shower. The toilet is also RIGHT there albeit, in it's own room. I think we just didn't realize just how small it was when we booked. Even being able to spread out our two suitcases was difficult because there is just no room. You have a small bit of space as you enter the room and that's it. It's really meant for very light travelers or single travelers. The second con is no elevator. We didn't notice the luggage lift sign and so we lugged our suitcase up to the top floor which was rough. We are on a longer vacation so we had a lot of stuff. It would be super helpful if the sign were larger. And finally the third con for us which might be a plus for others was that the location was just a little noisy and a little too close to downtown which has been overrun with drug addicts and homeless people. Again not the Sonder's fault - most people LOVE Pike/Pine and Capitol Hill but it just wasn't the spot for us and we would be more likely to stay uptown in the future.

So ultimately, would we stay at this particular Sonder again, no. But would we stay in another Sonder, yes. And we would recommend this hotel to solo travelers or young couples who are traveling light and want to be where all...

I would describe Sonder as a glorified Airbnb experience. It is suitable for work trips, single adults, and couples, but I wouldn't book these rooms for a family of 3 or if you don't want to climb stairs.

Pros: Great location right in the heart of Cap Hill, close to bars, restaurants, and groceries. However, it gets very loud on weekends. There is one person at the door to help you check in. She was very helpful and brought us extra bedding and sheets when requested. It's a hundred bucks cheaper than a typical hotel when we booked it. The rooms are clean and the building seems well-renovated. The bed was comfortable. There is heating and cold A/C (but A/C is very loud) There is a mini-fridge.

Cons: Check in and ID verification process was confusing. You won't be notified if your ID verification fails, and won't be able to access door codes upon check in as a result. Chat support on the app was clunky, and will restart if you lose data. Calling was unhelpful, the rep couldn't find my reservation because they used the wrong name. If I didn't give them a different name my issue would have taken forever to resolve. There was also loud singing in the background while we spoke - very unprofessional. Overall inefficient experience. The rooms are tiny (approx 150 sqft), and showers walls are made of see-through glass. Not suitable for an adult family. The fans in the washroom don't work. The building has 6 stories and no elevator - not accessible for people with disabilities, difficulty climbing stairs, or heavy luggage. No toothbrush, toothpaste, or microwave. There are no extra cots or beds, at least when we stayed. There are also no desks or chairs. There was a strong perfumey fragrance throughout the whole building, which may bother some. Impossible to park on the side street, so uber/lyft is...