Burlington — Local services in Secaucus

I finally got the time to write this review.

I have been a customer of this establishment for several years. While there have been occasional inconveniences such as long lines, slow service at the point of sale, staffing shortages, and untidy areas, there have been no significant complaints until now.

On the evening of October 9th, I visited the store. I noticed a vase that attracted my attention in the home and decor section. When I picked it up, I experienced a sharp sensation across my finger, resulting in a minor cut. Upon examination, I observed that the vase’s base was broken.

I approached a male staff member who appeared to be organizing the nearby section. I explained the incident, showed him the cut, and handed him the vase. He was courteous and requested that I follow him. At the checkout area, he retrieved a bandage and alcohol pads for my use and inquired about my well-being. I inspected the cut again and noticed that it was bleeding more, though I reassured him that it was not severe.

The purpose of this review is to express the manner in which it was addressed by an individual I believe to be the supervisor or store manager, who was summoned by the cashier after I requested to report the incident (for the record, in the event of another similar incident and/or in the case my cut were to worsens).

After waiting a few minutes— which I did not mind, this individual approached me. Her demeanor was notably unprofessional, lacking empathy and a sense of urgency. Her communication style was abrupt, and I felt as though I was an inconvenience. She displayed no interest in additional items I reported being broken on the shelves, none of which had warning labels.

She handed me a random piece of paper and instructed me to write my phone number, email address, and social security number. I found this approach uncomfortable and inquired whether a formal form was available. She responded negatively. I expressed concerns about providing sensitive information, particularly my social security number, given her manner and the context. She indicated she would input the information into the computer, but I declined to provide such details, citing the unnecessary nature of sharing my social security number for this matter and feeling distrustful due to her approach.

Subsequently, she made a phone call. After explaining her perspective, the individual on the other end responded dismissively, saying, “absolutely NOT!”… From my position, I stated that I would not provide my social security number, emphasizing that my trust had been compromised by the manner of the approach and the request for sensitive information on random scrap paper.

I strongly recommend the implementation of comprehensive customer service training. Such measures could have prevented this regrettable experience entirely.

Know that I returned this past Saturday to the store and I saw the item again on display; yet no warning label!

I consider severe action must be taken. This is...

Highly Disappointing Experience at Burlington Secaucus: I'm 39 weeks pregnant and visited Burlington Secaucus on Sunday, 03/09, to purchase bibs for my upcoming baby. Unfortunately, my experience was marred by the manager's rude behavior.

Despite being a regular customer, visiting almost weekly, I've never asked for special treatment due to my pregnancy. However, the staff at the door have consistently been kind and helpful, even assisting me with loading items into my cab.

On this day, with only two items to checkout, I was faced with an excessively long line. I politely asked the cashier, a middle-aged man with glasses, if I could expedite the process. He rudely responded, saying he couldn't accommodate every pregnant woman and told me to speak with the manager.

I searched for the manager and explained my situation, highlighting my pregnancy and the minimal items I had. Instead of showing empathy or understanding, the manager aggressively denied my request, stating that they don't allow special treatment. He then abruptly walked away, leaving me feeling disrespected and ignored.

I left my items at the checkout and exited the store, extremely dissatisfied with the poor customer service. As a loyal customer, I expect more consideration and respect, especially during a vulnerable time like pregnancy.

I hope Burlington Secaucus reviews their customer service policies and trains their staff to provide more compassionate and understanding treatment to...

Once upon a time, there was a store called Burlington coat factory. This store was very popular and carried a wide selection of clothing for all occasions and people truly were able to buy what they wanted. However, that was a long time ago. Today BCF is diluted and a total waste of time. The store carries only tshirts sweat pants some dress shirts and plenty of sweat pants. Gone are the departments that allowed the consumer to shop based on what they were looking for. Now, everything is displayed on long racks where chaos reigns.

Today's experience was a complete waste of my time and the money I spent paying Lyft to take me there. Products were minimal, stuff scattered on the floor, mostly empty hangars waiting for so wine to slip and fall I felt like I was at foreman mills instead of Burlington. You expect low quality at foreman mills but not at Burlington.

One may say I am stuck in the past, when you could go to a bcf and truly buy clothing for work, okay, and formal affairs. It's sad to say that Burlington coat factory has lost its way. I am from South Jersey originally and recall bcf in a different light, maybe it's regional but that should not matter.

I am disappointed and sadly will avoid Burlington in the future. You...