T.J. Maxx — Local services in Secaucus

The girl called Alexa who works here does not deserve a job. She is rude and has major attitude. I returned a defective product. A dishwashing brush that you fill with detergent and it kept leaking making a big mess so I returned it within 30 days with receipt. Purchased 10/29 and returned 11/11. She told me I took too long to bring it back? Also told me because it was open and used I couldn't return it. How are you supposed to know if it is defective unless you try to use it? She was also yelling all of this to me while she was serving another customer and in front of other customers who were waiting in line. I eventually got my money back but will not return to this store. I will take my money elsewhere. If TJMaxx really does value it's customers as they say, they need to get rid of this girl. She is a real peice of work and damaging to their reputation. I also see many other bad reviews here about customer service and I am sure many are about her. My next step is to contact headquarters and make a...

God forbid you return some items. Manager with a hijab will lie to you, saying “We do not accept items here for maternity, J brand, etc etc.” even on the receipt it says “Return to any TJ Maxx location”. Holy cow. I didn’t want to argue. I just wanted to buy my cat a bed and get out of there. This is the only place on Sunday that is open near me to return it and, of course, she said, “You must return it in the exact location,” which is conveniently closed today. Some items were defective and that is the exact reason why I have to return these. They will not be sold because there are stains and rips. I should have been more careful buying discounted things because they will most likely be defective with makeup stains, questionable odors, and rips. I left nicely and even said thank you but this is unacceptable customer service for someone that shops here...

After changing an outfit I bought the day before with NOTA, I was very poorly attended by a manager (who was said to be the owner of the store and she made the rules). I didn't want to change it because my husband presented a different card number, because he bought it with applepay, and we didn't know that it generated another card number when doing that. She said we were lying and that we showed her a different card and that she wasn't going to change it. I opened the bank app moatrei the value of the note that was deducted from the total. We made another purchase and paid with applepay and it came out with the same card number as the previous bill. And I mean, I didn't want to change it because it wasn't my purchase. I was humiliated, she was extremely rude and stupid. I don't wish it on anyone and I will never go back to this...