Subway — Restaurant in Sequim

I come here a lot and have been coming for a long time. I gave 5 stars in all categories because I think this place is a good place to eat when they're open. They've always had a history of being closed frequently when they're supposed to be open. Another thing that happens frequently is that online ordering is unavailable about 2 hours before closing. The new owners are now getting chintzcy and have not honored nation wide promotional deals and no longer take paper coupons. They even took down the meal of the day poster to keep customers from ordering it. I've seen an increase in customer dissatisfaction through reviews online and customers just walking out of the store leaving the sandwiches there after their coupons were declined. There are a lot of customers who use paper coupons from the mail not the online app. It's a shame because the employees there are good at what they do and don't deserve to get the negative feedback from the disgruntled customers. The owners are not there to face backlash. I live here in Sequim and was grateful that this was the best Subway out of the 3 in this area for product quality and customer service. The owners here already charge more than they do in PA. The nachos here are $7 and $5 in PA. On top of that, they're not honoring nation wide promotions or paper coupons. I might have to take the drive and take my business to PA. Update : forgot to mention they're also closing 2 hours earlier the whole weekend and today is Saturday 4/19 around 330pm and guess what online ordering unavailable right on cue. Funny that PA and PT locations is available. You would think that if it was a system issue, it would affect all locations in the area,...

Absolutely horrendous service and quality. Made an online purchase, double checked multiple times that I had ordered my sandwiches correctly… I did. Upon arriving at the Sequim, WA Location… there were 4 people on shift. Not one greeted or acknowledged any person in a slightly busy spot. After waiting in line for 10+ minutes, I announced myself and told them I had placed an online order, as I could see they were eye rolling me and the person behind me pending an order. One of the employees with pink hair then said, look behind you. I’ve never made an online order so I had no idea that they place them at front of store ready for pick up. When the person in front of me went to order, another female employee asked them “what do you want” in a snide manner. My order was incorrect and portions were skim and dull to say the least, when I ordered extras…. I used to love this location however now, I believe each employee there today should be reprimanded to put it nicely. I’ll no longer return to this location...

I'm upset at this time with the 3 employees that worked there it was a 6 pm shift. 1st day, one worker,so closed. I understand that. 2nd time, same time at night, 3 workers... sign on the door, closed for lunch... OMG... they lost 5 customers that night. I contacted the main office...never heard from them. The 3 workers hid in back keeping out of sight. I waited till 7 pm...as I got in my car, I see one of them come out. I left.. They had lunch for over an hour and a half. It's dinner time, people. You were and should've been open. One person at a time that late st night.. rest should've been working. Add me to the list of lost customers that night..equal 6. Corporate never responded. 3 customers went down to Papa Murphy's.. came out with pizzas in hand. I had a 91 year old mom and 3 teenagers waiting. And had to wait longer, cause now had to cook something up quickly. Mom and I did...