Walgreens — Local services in Shaker Heights

Very poor service!! went into this store spoke to manager who claimed to get an item into the store weeks ago and never did. No way to speak with a human at the warehouse. called customer service at the store and was treated like I was insane for choosing to speak tothe warehouse. called on a weekend and was told no manager available--spoke to a shift lead after hold for nearly 10 minutes gave the brand for a panty hosery I wanted ( West Loop) with reinforced toe, placed back on hold ended up with store worker who told me the items I wanted was not available --told worker to put the shift lead back on the phone and was placed on hold -- shift lead never came back -- I was hung up on. Bottom line hosery still not in the store -- if the store does not want to sale this West loop brand they should not advertise. Poor management, Poor customer service should be out of...

This store is the closest to my house so I usually try and just opt out to go here just for convenience. Well, it turns out nothing is ever convenient about this store. It’s very slow pace the workers CLEARLY don’t want to be there. No greetings ever, you can never find anyone working on the floor or even at the registers. I don’t think they are unstaffed they just simply do not care. I always see people on the floor with Walgreens shirts on trying to look like they are as busy as possible restocking to the point where they will ignore you. Very laughable. Don’t get me started on the pharmacy. People who don’t have much experience shouldn’t be by themselves working in the pharmacy or any pharmacy for that matter. It’s too lax as far as management and it shows! Unfortunately, I’m going to be a returning customer as I said it’s very close to me. So I hope something...

Chagrin Walgreens Cashier Carlos and no badge wearing, unidentifiable Manager Mimi should be re-trained in customer service, store policy and tact. If a customer is clearly not aware of policy, be professional and explain the store policy not allow a customer to wait in line, THEN announce the policy in front of other customers to try to embarrass. Most infuriating, Cashier Carlos knew I did not understand policy but stood like a deer in headlights in the situation. Mimi the unidentifiable manager was standing there when I spoke on the issue and didn’t say anything until customers have gathered and checked out and THEN say no we can’t do that. When I asked Cashier Carlos what the manager name was, he couldn’t tell me because he couldn’t pronounce it? If zero stars was an option I would have...