GameStop — Local services in Shelby

My husband went to trade in his Xbox One. They hooked it up to the monitor/tv & the screen read "not supported" which clearly had NOTHING to do with our Xbox. I wouldn't have been so upset had the guy actually took the time to help. He could have cared less & made sure we could tell. It took everything in me not to flip on him. We took our console to Forest City NC Game Stop where their monitor/tv pulled it right up, no problem. Their service was wonderful, they had extra hands there to greet customers as they walked in the door to help make black Friday run smoother. I know Shelby was busy, I realize customers can be frustrating, but his attitude was not needed there on a day like today. If that wasn't bad enough, we later found out that a friend of ours went to trade in his Xbox & they told him they wouldn't take it because the remote wasn't wireless. But that was the remote that came with the Xbox at purchase 🤦🏽‍♀️ He took his console to Gastonia and had no problem trading it. Throw the whole Shelby Game Stop in the trash. Relocate to a bigger location & hire people that have knowledge about gaming and actually care...

The employee was very irritable. Their internet was down and he was on the phone trying to get it fixed while simultaneously answering store phone calls and checking out customers so he was understandably stressed. But there are ways to handle stress and he was not handling it well. No apologies, short answers, and blaming the customers. He made me feel like i did something wrong. I gave him time to answer calls and try to get everything sorted but he definitely didnt want to give any customer the time of day. The card reader was down so I even went out of my way to get cash from the ATM and came back, but even then I was hesitant to make my purchase due to how hostile he was making the environment. Again I understand he was under a lot of stress, but thats no excuse to treat customers poorly, especially when you work for a...

I went in to trade in a Wii u console and a game for extra gas money to make it thru the week. They said we weren't able to trade in the console, because their tv doesn't work. So not only are they under staffed, but the stores display set up is tight and uncomfortable with so many people in there. To top it off there's a rude woman doing the transactions.

I ended up dealing with trading in the game to get the 7 dollars to cover wasted gas for even driving to this store. I think we'll be going to gamers alley for all of our gaming purchases and...