Chick-fil-A — Restaurant in Shelby

One of the things we "thought" we could count on was getting good food from this Chik-Fil-A. Well, tonight that bubble was burst. Ordered a Cobb and a Spicy Southwestern. We first noticed that we only got one dressing packet, where we've always gotten 2. We use both. Also, one of them was the wrong dressing. Then, as my husband dumped his salsa on the salad, I looked at the other one and realized that they looked identical except for the redness of the spicy chicken. He couldn't tell the differenc,e because ther wasn't the usual "stuff" on my Cobb. This is the description form their menu" "Cobb Salad Chick-fil-A® Nuggets, freshly breaded and pressure-cooked, sliced and served on a fresh bed of mixed greens, topped with roasted corn kernels, a blend of shredded Monterey Jack and Cheddar cheeses, crumbled bacon, sliced hard-boiled egg and grape tomatoes. Prepared fresh daily. Served with Charred Tomato and Crispy Red Bell Peppers. Pairs well with Avocado Lime Ranch dressing." The Cobb had 2 little slices of egg, a few shreds of cheese, and a few grape tomatoes. No corn, no bacon. Nothing at all like the ones I usually get. The spicy Southwestern had a few corn kernels, a few black beans. BOTH salads were at least 95% lettuce (or more) with some chicken on top. And they cost more than 2 weeks ago. I don't know if it's a change of management or what, but we will not be returning to it. They hvae always been more expensive than other places, but it's always been justifiably worth it, till now. So, so disappointed. And, just to put the icing on it - I can't eat the dressing that was put on my salad, nor can I eat the Spicy Southwestern - so I have no food after...

This is the worst Chick-fil-A ever! We were in town for our son's wedding. We love Chick-fil-A and needed some quick, good meals. The first time we went to this location, I received a salad with blue cheese on it, even though I had requested no blue cheese. We had gotten into town late that night and ordered about a half an hour before they closed. When we got back to the hotel, I was disappointed to see blue cheese on my salad, which I which I cannot eat. It was too late to get dinner from somewhere else so a snack we had brought with us had to suffice for dinner that night. The second time we tried this location, we ordered two Chick-fil-A sandwiches and two drinks. We specified while ordering that we did not want meal deals/fries. When we received our order, we realized we had received and paid for fries! Guess we shouldn't have tried a third time, but time was short and we were hopeful. I once again ordered a Market Salad without Blue Cheese and with shredded Cheddar/Monterey Jack as a substitution. This location's employees, including the manager, refused to make the substitution, did not care about the other service issues we had encountered and spoke to my husband in a rude manner. Our Chick-fil-A encounters last week were disappointingly unique to all our other Chick-fil-A experiences. Other Chick-fil-As have made cheese substitutions with a smile and always striven for...

I work for a delivery company, I don't know why the lady back there decided to bark at me she has to see me confirm the order. But unfortunately that is not her job that is my job as the pickup person, her job is to make sure her food is correctly put in assembled in the bags not to sit there and try to tell other people how to do their job. That bag of food honestly should have been prepared by the time I had gotten there. I love doing this job but I do not enjoy when I have to come to this location, not only is it hard to get in and out because they refused to open the other side entrance / exit. Which is very illogical. Check your employees before you try to check somebody else while they're doing job. In fact her hollering like that took almost 30 seconds of time away from me. Because I had to turn around and say don't worry I confirmed it. Seems like a very ungodly attitude. She might need to look back in her Bible and we learn how to talk to people. That ugly attitude shows a lot about your true character. worry about doing your job instead of trying to delegate others how to do theirs. It's not my fault you're having a bad day and you decided to take it out on me that's fine wish you a blessed one and I will pray for you and family Lord knows they need prayers especially if they have to deal with that attitude when...