I had an outstanding experience with Couch+Co, specifically with Colin. After months of searching for a couch, I stumbled upon Couch+Co on Facebook and decided to drive two hours to their store in Sherman, Texas. The effort was well worth it, as Colin greeted my wife and I with exceptional attentiveness.
From the moment we began exploring the store, Colin was patient and took the time to understand our needs and preferences. He carefully measured each piece of furniture, explaining the details and features of each product in a way that was easy to understand. His expertise and knowledge of the products were impressive, and I appreciated the way he listened to our concerns and addressed them with thoughtful solutions.
The payment process was seamless, and Colin coordinated the shipping and delivery of our new couch to Fort Worth, which the delivery team was very efficient in moving the couch in and putting it together, making the entire process stress-free.
What truly speaks to Colin's exceptional customer service, however, is that I trusted him enough to recommend him to my cousin, who was also in the market for new furniture. Months after my initial purchase, I brought my cousin to meet with Colin, and he delivered the same level of exceptional service I experienced, taking the time to understand her needs and preferences.
I highly recommend Couch+Co and Colin for their commitment to exceptional customer service, from initial consultation to final delivery and assembly. They truly go above and beyond to ensure an stress-free and...
Read moreWe purchased a new couch 3 months ago and had a great experience at Couch & Co. Our kids had an irreparable accident on our old couch, and of course we had family coming to visit the next day, so we were looking for a couch we could take home same day that we wouldn't have to settle for. We went to a couple other places and not only were the available couches not at all what we were looking for, but the prices were higher. When we walked into Couch & Co, Dylan met us and asked what we were looking for to help us narrow down the options. I found the exact couch I wanted, available same day, and at a great price.
I also wanted the storage ottoman, which did need to be ordered. I was told up front that the delivery may take a while to get here because they're made to order. The manufacturer sent an ottoman, but it wasn't the storage ottoman. I was able to hang onto the non-storage ottoman until the correct one arrived despite me offering to bring the wrong one back.
Overall great selection, great pricing, and great customer service, plus it's a smaller mom and pop vs a huge chain store. We will definitely be...
Read moreMissed my turn and pulled into a pulled into an empty parking lot in front of this store, and walked over to Sherwin Williams. When I returned about 10 minutes later, a person from in the store came out to ask if I needed help. I explained that I missed the turn in for for the paint store, so i parked here, and walked over. He advised me that the paint store has their own parking lot and I should park there. Just returned and parked in the same spot, and the same jerk approaches me to let me know that this is a private parking lot now, and that I would have to park somewhere else or he would tow my truck. I wouldn't do business here for anything.... except...
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