Terrible customer service. I was a regular there for 4 years in spite or poor treatment. it was close to our home. I arrived one morning before they opened, although many people were in there. I knocked on the door and one of the workers just looked at me, and ignored me..... I knocked again, and he said we don't open until 9:00 am...... it was 8:45. I walked back home and called the owner, Bruce. His response was astounding to me. He just said the hours are posted on the door and thats the way it is. I owned businesses for 35 years. I couldn't believe how he treated me. I'm retired now and spend winters on the Key. I realize most of his business is a one time vacationer and he doesn't need to be cordial to his customers, but I will never set foot in that place again.
This is in response to the owners tainted version of reality since I guess I cant respond to it!! YES, my name is Kline Kauramaki!! I didn't know it was posted under an email I have with google for what I call a spam file!! Bruce, go look at my reviews of your business under YELP, and other social media platforms!! YOU will see my name clearly! And your pompous self serving response is just more proof of how you treat customers, and your attitude. Your reviews are clearly friends and family that anyone can do, and does! and you lie about the timing and my 8:45 call to you! just not true...
As for my membership expiration?? why not tell the truth?? or is it just so your response remains consistent? You know very well I talked to you the day before and ASKED you when my membership expired. you didnt even know! lol... I ASKED YOU! you looked it up! I also told you I was going to bring my checkbook the next morning to write another check! SO yes go ahead and post anything you want... i'm saying the word!! show how mature you are and how the customer is always correct. Show your business skills to the world, and how you relate to the people who pay your way ! We all can use a good laugh....PS... and you spelled my name wrong, too. Regardless, my wife and I went down and joined LA Fitness right off the North bridge!! GREAT PLACE!! Wish I had found it sooner. And by the way, your place might seem full, but only because its the size of a closet. LA Fitness has it all and is less than half the price! I paid $99 for a month at Siesta Key Fitness..... I just paid $125 for 3 months at LA Fitness!! AMAZING! they have 100's of machines, swimming pool, basketball court, several free classes from water aerobics, spinning, Yoga, and its all included!! So Bruce, I guess my leaving was great for both us!! My wife was so impressed with the place she joined, too! Never joined your place because she said it was just too...
ย ย ย Read moreFirst problem is the PRICE! Close to $800 @ year is TOO HIGH when LA FITNESS and others are $120 per year. Save your money, folks. Second problem . There are TOO MANY RULES. No cell phone talk is allowed in the gym. No CNN News allowed on the TVs even when you are the only one there. Repeat NO NEWS CHANNELS AT ALL are allowed. Third problem. No heavy breathing or making noise allowed while excercising. Fourth problem. There are TOO MANY RULES for the MONEY. And you are even charged for WATER for $800/year. You are even asked to straighten your parked car when the lot is EMPTY after hours.
Finally, save $680 @ year (by going to LA FITNESS OR PLANET FITNESS) and have more equipment and aerobic classes with better ventilation. AND YES CNN...
ย ย ย Read moreI love this gym and the amazing owners. Iโve trained with both Bruce and De and it just doesnโt get any better. Courteous, respectful, knowledgeable, educated, and full of integrity are attributes I think of when I think of SK Fitness and Bruce and De Day. They have made our key a much better place than any main stream gym ever could. Much love SK Fitness! Keep up the good work and thank you for maintaining a safe, clean, positive facility for us all to enjoy! P.S. I love that you value your your clients health and wellbeing so much that youโve switched over to using plant based clean products to help reduce our exposure...
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