Norman's Hallmark Shop — Local services in Silver Spring Township

I have shopped at this store twice. I will NEVER return. The first trip the staff behind the counter stood watching as people came in, with unpleasant looks on their faces not once did any of them offer to help anyone. I got my ornaments checked out and left. Today I went to make a return after receiving a duplicate ornament for Christmas. I walked up to the counter to a woman who may or may not be a manger/owner, as soon as she saw the box and receipt in my hand she said "no ornament returns after Christmas" I explained that I had gotten it as a gift on Christmas day and she repeated herself in a harsh tone. I then told her that was fine I would call cooperate and take care of it with them and turned to leave. She then proceeded to try to get into a verbal argument with me about the policy, once I let her know there was no reason to argue I would just call cooperate the man behind her got involved screaming to call 1800 Walmart. I understand the frustrations of holiday returns but there was no reason I was yelled and screamed at in a store for a policy that isn't printed on a receipt, and there is no reason a representative of a business is telling me to call a different store for a return policy. There was an appropriate way to communicate the policy and apologize for the inconvenience and it was not done. I have reported the incident to corporate so hopefully something can be done about the poor attitudes behind...

I had an online order for pickup here and was told my package arrived today, 2/13/25. Upon stopping by to pick it up around noon, half of my order was missing. I tried to talk to the manager about this issue but she refused any assistance. She stated, "There are so many problems with this store, and I am screaming into the void." She just refused to help and told me to call corporate who, fortunately, quickly and kindly ended up handling my order issue. Corporate upheld the Hallmark standard I have come to know and love. The store manager at this location definitely did not. I would highly recommend choosing another store as issues clearly aren't handled appropriately...

Tried to swap out an ornament that my daughter got a duplicate of, and they refused because their ornaments are on clearance right now. Not sure why it matters since they will get the same money for the ornament returned. No one could explain it. Never ordering Hallmark again,...