First time here. Came down for a late Christmas/Birthday celebration and decided to go find this place afterwards. It is not hard to find, being along Phillips Avenue down by Falls Park. They had a buy 6, get 2 free promo going on...so, we got 8 different cookies to try. Smelled so wonderful as we walked into the store! Reminded me of Grandma's kitchen when she'd be busy baking cookies. The lady behind the counter was super helpful. These cookies are big, soft, chewy, thick, freeze well, and they have quite the variety to choose from (the molasses cookie was so delicious). It's a great place for everyone of any age, from kids to adults (so they can be kids again) to seniors. Will be trying the chocolate chip cookie dough next time we head down. Update: stopped back here today and took part in the buy 6, get 2 free special. The wind was from the right direction and we could smell the cookies before getting to the store. So wonderful! One curious question: is the word 'avalanche' deliberately misspelled on all the signs for those particular cookies? Another update: stopped by to pick up 2 gift boxes of cookies as a way of saying thank you to the neighbors for all they've done for us, and yes, we got some cookies for...
Ā Ā Ā Read moreWe ordered a graduation cookie cake for our son. When my daughter picked it up, the decorations were horrible. I called to speak with the manager and was told they don't have one. I asked again and was told she was at a wedding and would call me back. Oddly enough I received a call in less than 30 minutes from someone who didn't give their name. When I told her the decorations looked bad, she was rude stating she had done it herself and it looked fine. She was not compassionate and had the worst customer service. She did offer a refund but said she's only giving it since she wouldn't decorate it the way I want it. I just wanted it to look nice. There was no apology. The cookie tasted great, just don't get anything decorated from them and don't expect good customer service. Hopefully the refund...
Ā Ā Ā Read moreThe cookies were amazing, this is a very cute and well put together shop. Service was a bit rude. I fully acknowledge, I am being a bit of a Karen here, but if you are too busy to serve a customer, itās probably polite to let them know āIāll be with you in a momentā, instead of ignoring them, making eye contact, and not saying anything leaving me to stand there thinking OK Iām doing something wrong maybe theyāre not open maybe itās serve yourself. I have no idea. Iām looking for signs to tell me if Iām doing something wrong. Thatās the only reason for the 3. Highly...
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