Walgreens — Local services in Smyrna

TLDR; If you have "professional looking" photos to print just go to Target. Or just go to Target anyway. They actually want your business, won't give you a hassle, will have your photos ready in a flash (12 minutes! vs. 1 hour), and will charge you much less ($1.49 for 5x7 prints instead of $2.49). Hint: Target makes up the extra $1 by selling your info. Awesome! Super cool low prices!

So I had some photos to print. Tried to go to CVS Photo, they apparently were hacked back in July and the site was down... er, ok - not cool, CVS (or marginally affiliated Canadian partner company that is definitely not CVS! Your data is safe!). How about Walgreens then?

I uploaded my photos online and waited an hour. I walk in the store and Cashier Man is frantically checking out a line of 10 customers by himself. Ouch. I walk over to the empty Photo counter. Uh, hello? Anybody here? There's a button on the counter that says "push for assistance"... Ok... So I push the button and wait a couple minutes... Still waiting... A few minutes pass by and I try again and push that little button as hard as I can... Is this thing broken? A few more minutes pass by. A tumbleweed rolls past the photo counter. I go to checkout and wait in line to ask Cashier Man to send some Photo reinforcements. Cashier Man does me a solid - thanks Cashier Man, you're cool.

I walk back over to the Photo counter just in time for the Photo lady to show up... where've you been Photo lady? Photo Lady asks for my name and pulls out my photos. Great, finally! Let's do this so I can get outta here. "Not so fast!" Photo lady says. "These pictures appear to be professionally photographed and we need a copyright release form before we can give these to you". Uh.... what?... "Do you have a copyright release form?" Photo lady inquires. Uh... No?.... I mean we paid the photographer to take these pictures and she gave us all the photos, but I don't recall a signed copyright release form - I'm pretty sure we're allowed to print these photos though. "That's not good enough - our corporate policy says that we have to have a signed copyright release form from the photographer or else we could get sued. You can go home and bring back a signed copyright release form and we'll just hold on to the photos until then."

Uh... ok stop the story - let's think this through. First of all, Walgreen's is printing inferior quality photos - no one is coming to them for a high quality print. I want quick and cheap print outs. If I wanted high quality print outs I would call my photographer. Why would my photographer sue Walgreens for printing a few low quality photos when they know I'm going to go back to them for more profitable services than this?

Second of all.. Why doesn't Walgreens just change their terms of use so they can't be held liable for copyright infringement? Make the customer liable since they're the one who should be held responsible anyway! I'm going to Walgreens for ease and convenience and the idea of having to call up my photographer, have them email me a signed copyright release form (which will probably take a few days or weeks), print it out, drive back to the store, and wait for Photo lady to show up just so she will allow me the pleasure of paying for my photos is ludicrous and defeats the entire purpose of this service! I'm pretty sure my photographer is not going to call up Reverend Jesse Jackson because I went to the local Walgreen's and spent $25 printing off 10 low quality pictures that they technically didn't give me written permission to print.

"Sorry, I have to have the form or I can't give the photos to you." Photo lady says. Photo lady is just doing her job. Too bad she works for morons. "I don't want them then." I and said walked off.

Of course when I get home and look at the jump drive my photographer gave me, the Copyright Release Form is on the drive. Doesn't matter. I went to Target instead, saved money, got my photos in a flash, had my personal info sold, and I wasn't treated...

My first run in with this Location was with their Photo Center. The female Staff Memeber seemed new and incredibly unprofessional. There were a decent amount of pictures that came out horrible due to them being printed from my phone, which I was not about to purchase. When asking if they mark off the pictures that ended up not coming out right due to knowing other location that due this. The response received was “ Well it isn’t our machines fault, it is how your pictures developed “. Right at that point I was immediately turned off as it was clear Customer Service is not a priority for this location. When the Manager came to help her adjust the price he was very nice and was able to eleviate some of the aggravation with his assistance. As he continued conversation with his coworker who was assisting me, the unproffessionalism displayed by her continued. Such a horrible attitude and demeanor that will not make you not want to go back.

Second run in with this location, my husband went to their walk-in clinic where he was to be seen by a Dr. Iris. Not certain if she was a Dr or NP however, she was extremely rude. Where my husband initially asked if they provide a Dr.’s note it turned out that is not what was necessary after speaking with his employer. When Iris came back out with her response being that they do not provide a Dr.’s note. My husband tried to explain that it is not actually what is needed. That he only needed to be seen and be provided with a discharge paper so that it could simply show he was seen. Iris barely allowed him to get a word in. At that point when jumping in after her already coming off argumenttitive towards my husband she then came off dismissive towards me. Cherry on top was her having the nerve to call me rude when she was being heavily unprofessional. I called to speak to a Manager or Director of the Clinic and was told my concern would be “considered”. I put in a request for a call back in this regard in noticing there are a fair share of complaints on here regarding Iris. Let’s see if the next step is to actually receive a call as coming across a Staff Member who conducts them self in such a manner is very inconveniencing not only to myself being this is the closest location to us but to anyone who has to go through the bad experience. I would think a branch would not want to be seen in such a negative light and implement better Customer Service with their...

We came in late in the evening on a Saturday night (early Sunday AM) because we needed supplies for our hotel as we had a family emergency and had gotten a room at the Belmont at Wyndam Marietta, and this was one of the only places open that likely had all we needed on our shopping list. From the moment we walked in the door, I felt unwelcome and that the staff was very much annoyed at our presence. A staff member followed me and my sister in law the entire time we looked at items on the makeup isle, presumably to ensure or decrease the chance that we would steal something under the guise of restocking whatever happened to be close to us, violating social distancing rules in order to do so no less. I honestly felt the staff was racist or unwelcome towards Caucasian customers, particularly the cashier. I would normally never presume or think such a thing, but when I asked the cashier a question about textured hair, she was very offended and as the customer who had no I'll intentions and by no means meant to offend or upset anyone, I wish she had considered giving me the benefit of the doubt as to the integrity of my question and the fact I truly needed help with something I didn't know how to do. Perhaps I overstepped boundaries by being too personal but none the less, I feel she treated me differently as a result when I even asked her 5o give me the benefit of the doubt before assuming anything about my question, but she would have none of that. I am very sensitive and left the store mortified at the thought an innocent question I had about the purpose of a product may have left someone thinking I am prejudiced or bigoted when I was truly seeking her advice and help with a situation that is causing my child and myself a lot of discomfort (him physically and me...