Ann Roche Furniture — Local services in South Burlington

Our business ordered a chair from here in June of 2021. When I had heard nothing by October I phoned and was told that it was backordered. Rest assured, they said, we will be in touch the moment it's here. Fast forward to May 2022, I call to check the status and they report they have no recollection of the order and have no idea what I'm talking about. I email our invoice and credit card statement with the charge for the chair and suddenly they remember and the chair is there and ready for me, but to deliver it costs double the price it did last year, even though they never contacted us to say the chair was ready and appear to be so negligent and/or disorganized that they don't care. Will never spend money with this business...

Great experience with the team at Ann Roche. Purchased two MADirondack chairs over the phone on Monday. I was just about to call today to go pick them up when Nancy called me to say that she "sensed I was about to call" and, as she was out and about on deliveries, wouldn't be at the store for me to pick them up. So she offered to deliver them for free (after also providing a significant discount for paying by check instead of credit card)! They have high-quality merch, the showroom has lots of variety to check out, and my experience with their customer service was...

I purchased Adirondack chairs 2 years ago and most recently an outdoor furniture set with cushions. In both experiences the service was great and if you are in the market for upscale furniture don’t hesitate to visit their showroom. The salesperson spent quite a lot of time with me to coordinate my new furniture with my previous purchase. Any emails were responded to in a timely manner. I highly...