Hannaford — Local services in South Burlington

The manager, Brian Z. was incredibly rude and unprofessional to me. I came in and selected about $70 worth of groceries including some alcoholic margarita mix. When I handed him my ID he immediately said “no.” I’m 22 years old and expressed to him that it was real to which he essentially mocked me. I had recently gotten a new ID and offered to show him my emails with my state government. He told me he wouldn’t take it anyways. I told him he could call the police to verify. He smugly still said no. The whole time he was talking extremely condescending and it was humiliating as there were several other customers and workers around. He seemed to be relishing in me getting more and more upset and ended it with “well I have the right to refuse and I’m not going to take it.” I understand he was doing his job, but it didn’t seem he was interested in verifying I was of age - it seemed he was on some bizarre power trip and was relishing in his power to veto me despite my multiple attempts to work with him to verify the validity of my ID. I decided that I could not, in good faith and with self-respect, spend my money after receiving rude treatment, so I cancelled the rest of my items. As a retail worker myself, I did not take this decision lightly. Brian then proceeded to complain (intentionally loudly so I would hear) to another customer and worker about how I wasn’t going to purchase the rest of my groceries. I cried the entire ride home at how disrespectful and embarrassing the experience was. It wasn’t about the alcohol it was about basic human respect and customer service. He treated me like I was some sort of punk and was overall incredibly rude and unprofessional. Save me the power...

I find plenty of items in this store pretty expensive when at Price Chopper they're quite a bit cheaper. I have noticed the reduced stickers on the meat don't help very much because when I look at the regular packages the prices add up to the same amount, I'm not sure if you raise the price on the meat and then put a sticker on it making it appear that you're getting a bargain when you're really not. So I avoided the reduced sticker items and bought the regular meat. On the bottle return machines a mistake was made by reducing the machines from 6 to 3 causing a buildup of people returning bottles or cans. We rang the bell and an associate came out and we asked politely if he could take what little we have left in bottles because the lady in front of us still had a car and a half to go before she had completed her returns, the young man refused outright to do this and we had to ask for a manager and when he came out he was extremely polite and said there was no problem with him taking the bottles then and there. So I think Hannaford's needs to be replace their three machines back to 6 so the customers can get in and out a little bit faster. Heck we would still be waiting had it not been for the manager...

Great location right on bus line well maintained clean courteous staff,lottery ticket vending machines,deli,just a great store especially since I have to utilize the bus system for transportation. Plenty of self checkout lines, great staff,restrooms. Also it's always pleasant experience when I go shopping,have never been hassled by any rude shoppers or staff, always someone close to help you find a product... Was just there and they got a lot of coolers brought in for mother's day they haven't filled them yet but I suppose they will empty just as fast as they can fill them full of flowers,so happy mother's day. Ok update HANNAFORDS is still a great store. The employees are always super friendly, bathrooms are always clean,produce looks great,shelf's are stocked with the prices easily readable,lots of self checkout lines but they do still have plenty of cashier's and baggers available. I Love Shopping...