Full Spectrum Salon — Local services in South Burlington

I went into my appointment with high expectations, especially after reading reviews. I've had balayge done twice in the past (prior stylist moved where I'd gone in the past) and wanted to refresh for an upcoming wedding and just to get it fixed up in general.

I have med dark brown hair and came in with pictures requesting a light brown/mocha balayage. I have a lot of hair so the appointment took a long time and the stylist didn't have time to fully dry it. Due to poor lighting and my hair not being fully dried, then put in a braid behind my head I didn't get a chance to see the end result.

Flash forward to the next two days I finally saw the work done and was essentially given bright blonde highlights. The color job was done up to the roots with a bright blonde streak right in the center of my forehead glaring at me when I looked into the mirror. I don't normally speak up, so my friends advised I call the salon and go back. After some convincing, I did.

I was able to get back in no problem to get it retoned. It was once again not fully dried due to a tight schedule so wasn't able to fully see it. The color is thankfully now a more brown tone, but certainly not what I wanted. Even retoned I'm stuck with a non balayage coloring.

The worst part of the experience was being charged an ADDITIONAL $35 on top of the $250+tip I'd already paid to have it done the first time. Biggest waste of over $300 and still not happy with the end result. Very...

I booked online for a full service hair color for $125 and got a call confirming $125 went into the appointment and had stacey benson she was rude and talked about her personal life the whole time, left my hair a sloppy mess and rushed even though she stated I was her only customer for the day, after 1 bowl of bleach I told her it reached the color I liked and it didnt need more bleach she said she had to bleach it again and used 3 bowls of bleach on my hair in one sitting and fried my hair so badly she said she needed to do a treatment which I declined because I was on the budget of the $125 quote plus tip, she did it anyway and it did not help. She spilled bleach and color all over me multiple times and had to have my friend who was there with me HELP her because she kept spilling products all over the salon and myself on my glasses and face. She was extremely shakey the whole time and kept dropping things all over the salon making comments that her boss wouldnt like if she was doing this. Went to check out and was going to give a $30 tip only for her to say instead of the $125 she quoted its $350 she then got mad saying everything that the website included was an extra charge. She started bringing her personal life into it saying shes a sngle woman and needs the money. Then threatened me saying if I dont pay her $350 right then its theft I dont even make that much a month I was told $125. needless to say listen to all the...

Overall an unprofessional, low quality, and uncomfortable experience. Heidi rudely insulted what style haircut I wanted and had awful customer service skills. The bangs I got were extremely uneven and more than what I asked for was cut off my hair. I left with a completely different haircut than I expected. During the haircut Heidi poked my eyes with her scissors while she cut my bangs which I’ve never experienced before even from newbie stylists. Heidi also burned my scalp as she used the hair dryer and round brush.This was definitely the most awful experience I’ve ever had at a salon. While waiting for my appointment I overheard Heidi and another stylist in the front gossiping about client who had just left the salon. During my haircut she insulted another stylist who was working in the back which just added to the uncomfortableness and unprofessional impression. Please save your money and avoid services from Heidi. I usually love getting haircuts and supporting independent stylists but I would never recommend these services. Her work is not reflective of a professional; both her technical skills and customer skills were lacking. As someone who has spent numerous years working in customer service I am appalled that this is how a business is...