Lane Bryant — Local services in South Portland

Was totally humiliated by a customer service representative in the South Portland store when she decided to make derogatory remarks about my body!!! I'm not extremely large and couldn't imagine what she'd have said if I was!!! Have been a LB shopper for years but as of this month I no longer will shop there!!!

*Ok so update January 2024 went into store because friend wanted to pop in for something. So I went in against my better judgment and stayed to myself and looked around quickly and quietly. CHARLENE still works here!!! So i heard her talking about her breasts behind counter. Well, thats what she was making derogatory remarks on last review, MY BREAST! Who does that?!?!

Decide to purchase 2 items and proceed to counter where a pleasant new girl rings up my order and applied my 2 coupons. The other woman behind counter rudely made the pleasant girl void transaction and redo! Well guess what!?!? It was right! The rude person behind counter I believe was manager and she never looked at me nor did she speak to me to explain why she made this poor representative do this! Run sweet representative, there are plenty of jobs out there!

Update December 2024* what a difference in this store! Associates are friendly and the new store manager is fantastic! Super friendly and a pleasure to talk...

Okay, ladies, did you know they did styling sessions for FREE and you just didn’t tell me? I went to the store a few weeks ago with my friend and purchased a lovely Spring dress (on sale, no less) and AnnMarie mentioned she could do a styling/wardrobe session for me. I told her I work from home but have a 3-day meeting in DC and needed a few business casual outfits. Fast forward… I called up and made the styling appointment. Wow! Just, wow! She had a room ready for me and had pulled things that she knew I’d be comfortable with but also quite a few pieces that flawlessly elevated the look. Magnificent! There was never any pressure and we had a great time. I might do this once a season until I’ve successfully had a wardrobe refresh. Can’t recommend AnnMarie and this...

Okay, maybe it was because of how clueless I must have looked just walking into the store to find some clothes for my 85 year old mother. But, I received assistance almost immediately, and they stuck with me for at least the next hour until we put together six or seven outfits, all a large and challenging size to find. They were great at finding and matching pieces with the colors I thought my mother would like. They made sure I had everything I would need to return anything that didn't fit or that my mother didn't like and threw in some generous coupons for future visits. And guess what: my mother liked everything, and everything fit her comfortably. Now, you know where to go to find outfits...