JCPenney — Local services in South Portland

ATTN: JEWELRY DEPT.

Back in February of this year, my fiancé went ring shopping. He ended up here after numerous stores and felt no pressure, none of that awkwardness that you can sometimes feel when dealing with a salesperson. He was very happy with the customer service and the ring he purchased (which honestly is a very beautiful ring). He purchased the ring and bought the 2-year service plan for the time being as opposed to the lifetime to save a few bucks and was told BY THE SALESPERSON that he could upgrade his service plan AT ANY TIME. Months down the road, in September, my center stone fell out and we went back to the store to have it sent out to be fixed and to upgrade to the lifetime (we were obviously going to need it). When we got there, it was the salesperson who sold my fiancé the ring. She told us that she NEVER said that he could upgrade to the lifetime. I know him. He's not a moron and definitely would've made it clear that if he purchased the 2-year he could upgrade at any later point. If she really had told him that he never could, he would've obviously got the lifetime at point of purchase. Management got involved (per request since she was being extremely rude and wouldn't even make a point to assist us in any way). They agreed that it couldn't be done. So I demanded a refund because I was not going to pay $60 every 2 years for a service plan and how I was absolutely mortified by the poor customer service. They denied that and said they would have someone email me. REALLY?! So the long and short about, a manager, Dawn, was able to help us out by upgrading us to the lifetime a few days later at no charge and sent out my ring. Weeks later, my receipt for service said the ring was estimated to be here October 13th. 2 days ago. I called on the 13th and spoke to a woman who said they were dealing with inventory but it should definitely be there later that day and if not it most certainly the next day. Called the next day and spoke to the original saleswoman. Ring was not there and she said she would call me if she came across the ring and if she didn't she would also call me to tell me it wasn't there yet. Low and behold, she never called. If you can't follow through, then don't over promise. I'm beyond point of return when it comes to patience with this store. It's a shame, too, as we were planning to purchase my and my fiancés wedding bands there. Most definitely not going to happen now and absolutely will not be recommending this store for engagement ring shopping. God awful. And I can guarantee that this won't go anywhere and nothing will be done to make things right to ensure...

On july 1st i was doing some online shopping for clothes etc. Macy's delivered on 3d...3 separate orders arrived from Walmart on the 5th ($700+ worth of items) yet nothing from jc penny.

Im watching my email and it keeps saying its not ready yet....now the email says 4-7 days cause im picking it up in the store.

Today i used yhe chat option and the lady says it may not arrive til after the 16th....really? Why so long?

It needs to be sent from the warehouse and that takes time.

Ok, how do i cancel the order? You cant...why not?

Here they sent in a new agent n she informed me that it had already been shipped to the store.

So when can I pick it up? Theyll get in touch with you between now and the 16th.

Ordering online used to be fun and easy. Now its ridiculous. I was told 4-7 days, now its 16 days, yet ironically they pulled my money out immediately and now that will be a hassle to get it back onto my card.

And to add insult to injury there sending me emails showing the same clothes I ordered at a much cheaper price .

Sad cause JC Penny used to be one of the best...

This is a large location with great staff for the most part. They have a Sephora in store if you don't want to walk through the actual mall (it's on the opposite end). Sephora location doesn't accept online returns though so you have to go through to the in- mall location for that. They have a huge clearance section collective of all depts within the store and smaller clearance sections in each individual dept. They honor most returns/exchanges w/o question but recommend online with optional ship to store so you always have a receipt within their system(by phone number). Their loyalty program has purchased more than a few things for me for just a few bucks (had to be $10+ to apply rewards to so $12 item costs $2.)they really do offer good deals and beat kohls as far as im concerned and their coupons apply to clearance items and most sale items as well.I shop this location often and plan to...