Used to love this place but recently my wife bought me a shirt for my birthday which was too small. I bring it in to exchange for a bigger size. They don’t have it. Can you order it ? “No we are not restocking it”. Do you have anything else like it. “Not really”. Ok I guess I will have to get a refund. “Sorry only store credit”. Bu you have nothing I want now and you won’t order what I want. “Well maybe next season you can get something - the credit doesn’t expire”. Horrible customer service mindset and bad policy. I hope...
Read moreWe love Northland USA! It's so refreshing to buy quality merchandise in person with personal service and attention. Great products and amazing customer service. Bought the best Osprey backpack and loved being able to try several and learn the differences in person. The team was super helpful as I was trying to choose which one to buy. Also love my Birkenstocks I bought with their expert help in sizing. Great shop and...
Read moreBest Outdoors shop in SUMMIT WASATCH County! Great selection of specialty items, Best store manager that I have meet in a long time. Very knowledgeable, cares about the stores image, plus he’s dedicated and loyal. Something you won’t find in today’s retail stores! I always stop but to see what’s new and I ended up buying $500 everytime!...
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