TERRIBLE customer service! Their "legal team" (which the bankers actually have no way of contacting) denied our request with the excuse that they didn't have the original documents for the account, but they HAD to have the documents to even open the account in the first place! The branch manager was not understanding of our frustration and concerns by any means, and he did not offer us any solutions for our situation. They truly do not want to help you when it comes to making...
Read moreIn a world where you can pickup a cellphone and text, email or call with the push of a button..you would think that communication would be easy. However, using Chase Bank and Mr. Lewis has debunked this theory. Multiple phone calls, and emails and a 52 day closing has now pushed to 55 with still no word from Scott. If you're thinking of using him, please call ANY real estate agent in your area and ask for someone that will at the bare minimum..answer a...
Read moreChase is great in general and this branch is the best. They really get to know their customers and do their best to get things done. Any time we have any issue it is addressed and resolved immediately and their app and website are second to none in the banking industry. On the business side talk to Stacy. For personal Kim and Celia are awesome. Ruben the branch manager is always willing to step in and help too. Highly...
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