The Home Depot — Local services in Southlake

This is a fairly good home depot as far as selection goes. Most items are in stock with plenty of availability.

However beyond that, it's a typical home depot. What that means is it's totally disorganized there's merchandise waiting to be stocked blocking many of the aisles.

I have noticed recently that the prices have been rising a little bit, particularly on electrical items. They are getting very close to Lowes as far as pricing. If it goes much further it'll be a toss up of where to go!

My comments have nothing to do with the staff at home depot, they seemed to be a bunch of hard working folks. However it appears management leaves a lot to be desired allowing the store to be as disorganized as it is. This is contagious within the organization, I find very few home depots that are well organized.

On my most recent visit, at least 25% of the isles had merchandise stacked in them which made moving around difficult particularly if you had a cart. That is simply unacceptable, restocking should be done overnight like most other stores.

While I'm on a tear, I love the self checkout feature that they have and I appreciate the military discount. The only problem is a high percentage of the stuff that I scan at self check out won't register and then that requires the intervention of a store person. So the time you hope to make up and self check out is generally lost.

As far as I'm concerned home depot has a little housekeeping to do, not only this location but many others. Obviously the disorganized approach to things is a corporate philosophy, just like Lowe's where the corporate philosophy apparently is complete organization.

Now off my soap Box,...

My experience with this store was terrible. 2 years ago I went there to get a new washer/dryer. The guy there sold me on floor models for LG for $1300, which is a lot but also a deal for the models I got. I asked him repeatedly about a warranty. He told me that it would have a year warranty on them plus LG would do 5-10 year warrant on some of the parts. At the time I lived in a second story apartment, told them several times and even made sure it was written down that I live on the second floor. Took a week or 2 for them to be delivered, only for the people who were delivering them to say they don't go to the 2nd floor. Another week or so later, they are finally delivered, with a huge dent in one that was definitely not there before, they just shrugged it off. I bought the kit to have them both set up and ready to go....nope, they didn't. They left them in my living room and took off. No kit either, btw. Fast forward 10 months and it is not turning on. Call and Home Depot was zero help. Stating not under warranty though I was told it was! Luckily, my dad was able to fix it that time. Fast forward to now....not even 2 years old and the heating element has gone out. Tried to call Home Depot again, nope. Told me to call LG since parts would be under warranty with LG. Again, nope. LG won't cover parts! I am so angry at this point. I feel like I wasted all that money on these and have had issues with the dryer since I got them! With zero help from Home Depot. Was LIED to repeatedly!! I would not suggest using this Home Depot for ANY...

The app offers curve side pick up but it’s never available I had to wait 30 minutes in the parking lot until I came in to ask about my order and Vivian the order taker had attitude when I asked her why there was curbside pick up but it wasn’t available and her answer was I don’t know and rolled her eyes at me Meanwhile And this other girl getting there they’re just laughing and horseplaying instead of helping So I asked for a manager she Came over and her name is Kim she did apologize and said that the call never came through but like I said it was not a call it was a curbside pick up Is your curbside pick up not working and she just said I don’t know instantly having attitude. I said it’s just a question,And immediately cut me off when I was talking and told me to have a good day. I normally don’t do this but I did ask for their name and she was laughing and she said my name is Kim and her name is Vivian

I didn’t think to ask him a question would be a big deal I understand that everybody is hurting because of the pandemic the low staff whatever it is I get it but there’s no need for the attitude and Bad service.I drove from Fort Worth to this location because they had the blinds I need it if I would’ve known I would’ve just ordered online Or...