CAVA — Restaurant in Southlake

This was my second time coming to this cava location and yet again I am highly disappointed in the customer service. My first visit, I ordered online and came to pick up. I then realized after waiting for 25 min. that I had accidentally ordered my food for the following day (obviously my fault but was an accident) I went to the front to ask if I can either get a refund or if they could cancel my order so I can get some food. I was given attitude and was told that they couldn’t do anything about it. Then the girl went and asked the manager and I was able to get my order. The poor customer service continued until I left. On my second visit, the first guy who took my order was super nice and respectful. I was then asked by a girl what I wanted for my toppings, I said “cucumber” and she looks up and gives me the dirtiest look and had constant attitude until we checked out and walked away. I went to fill up my drink and get a lid and a straw, there were no straws. I proceeded to ask if they have anymore straws, he opened the cabinet barely looked and said “yeah I THINK we’re all out sorry about that.” I then told him “you should let the manager know that you guys have poor customer service.” He then turns around and laughs. We were also not offered our free pita which is the best part of the cava...

I approached the first server telling her this was my first visit and wasn’t sure how their line worked. She waited for me to order and offered no suggestions(chicken salad). She asked what I wanted for my base (I guess that’s not lettuce for a salad?) I looked blank and she asked what rice I wanted. Oh okay. Then she questioned why didn’t I want lettuce? ‘Oh, I do….(again I ordered the salad??). Next up toppings…the next server asked if I wanted the meal made as on the board or choose my own toppings ….ummm…can I choose anything I asked? First server comes over and tells 2nd girl I need pita. I said, no that’s okay just the salad. She said ‘but you ordered the bowl’. I replied whatever they wanted to include was fine…at this point it really didn’t matter to me! While #2 put tomatoes and olives on I pointed over the sneeze shield asking what another food item was. Server #2 quite literally scolded me for raising my hand above the shield. Hey I understand public health policy but after the convo leading up to this point I was about done. The tone and attitude was inappropriate enough other people in line were laughing and shaking their head. The quality of food was very good but the service and personality of the servers will make this a no...

Seven ,Enzo , Slatter Okay, here's a draft review for Cava's outstanding customer service:

"I recently had the pleasure of experiencing exceptional customer service at Cava. From the moment I walked in, the staff greeted me with warm smiles and genuine enthusiasm. I was a bit overwhelmed by the menu, but the team member patiently walked me through the options, offering helpful suggestions and customizing my bowl to perfection.

What truly set Cava apart was their willingness to go the extra mile. When I mentioned I was trying a new dietary plan, they took the time to explain the nutritional information and helped me make informed choices. The service was prompt, efficient, and delivered with a personal touch that made me feel valued as a customer.

Overall, my visit to Cava was a delightful experience, thanks to the outstanding customer service. The staff's attentiveness, knowledge, and friendly demeanor created a welcoming atmosphere that exceeded my expectations. I highly recommend Cava to anyone looking for a delicious meal and...