Ed Kellum & Son Appliances (Inside Starpower) — Local services in Southlake

My wife and I recently replaced all of the kitchen appliances in our new (to us) house with Subzero, Wolf, and Cove appliances and a Scotsman Nugget ice machine. Joe H, my salesperson, was really nice and easy to work with. If you are going to buy from Ed Kellum & Son, I highly recommend Joe H.

Unfortunately, things went downhill from there. According to Joe, I had to purchase professional installation to get the warranty for the Subzero/Wolf appliances--even though I had a professional general contractor who did all of the prep work. The installer provided, Elevated Installations, did a mediocre job and didn't even bother making sure things were working or installed properly and charged $1600+. 4 of the 6 appliances they installed had issues. They identified one issue (missing parts with the Cove dishwasher) but couldn't be bothered to communicate to the service company which parts were missing. They didn't identify the fact that the refrigerator door was scraping on an internal screw when opened. They didn't identify that the Microwave door didn't open properly. They jammed the ice maker in and broke the cabinet piece along the floor next to the ice maker kick plate and didn't say a word. My advice is to refuse to purchase installation from Elevated Installations. It's pretty clear that they don't care about the quality of their work or customer satisfaction.

Subzero/Wolf has since resolved all but one issue. We are still waiting on a replacement part for my $15,000 refrigerator (that was scarred by the screw rubbing the stainless steel hinge cover due to sloppy assembly) 3 months later. I won't say my experience with Subzero/Wolf has been great but at least they are kind and try to help me resolve the issues with...

My experience here was absolutely fantastic. After having consistently awful experiences with the results of purchasing appliances at the "big box" retailers over the years, I decided to try my luck with a small business. There really is no way to compare the two experiences, except for completely opposite of each other. Andrew was EXTREMELY knowledgeable, personable and honest. Their extended warranty appears to be better and cost less than what is available at the major retail chains (I hope I never have to find out if that is actually the case, or not). The best part of our experience was the delivery! After having been accustomed to the "service level" provided by the other places, these guys were really top-notch. They took extreme care not to damage my home and were very knowledgeable about all of the features of my new refrigerator. Ed Kellum & Sons will get all of my future business and all of...

I would like to recommend Starpower. During Covid I had to buy a fridge. I bought one from another store and it was delayed multiple times even after a very long wait. My sales rep at the store said call Marc Block at Starpower, he can help you. I went to see Marc, we ordered a fridge, and it arrived before their estimated time. I was concerned about the warranty as I didn't realize Starpower has been around a very long time. I've bought a handful of appliances from Starpower and I will never go anywhere else. I had one small issue with my fridge, many years after purchasing, and the warranty crew over communicated with me, showed up when they said, and fixed the problem free of charge. This is a first class store and you can't afford to not shop there. Ask for Marc or any of the reps. They are beyond knowledgeable, friendly, and not pushy. I look forward to my next visit. Thank you Marc...