Intermountain Health Spanish Fork Hospital — Local services in Spanish Fork

If you're in a lot of pain, don't go to Spanish Fork's ER. Drive to Payson, Provo, Orem, any place else. I fell on the ice and was in the worst back pain and they just parked me in a hard, plastic wheelchair and left me in the corner of the waiting room and let everyone go in front of me. Even people who were walking in with minor complaints were seen before me. I was in the worst pain, crying, struggling to just breath, and they didn't care.

When I finally got seen, the nurses and techs were great but the my provider, Jason, wouldn't talk to me, or even look at me.

He never came in the room to check my vitals, listen to my heart, breathing (even though I'm sure he charted that he did). He never asked about my medical history.

Plus he ordered my pain meds to be given via shots to my back, which would have required me to move and hold still while I was still shaking in back pain. To administer meds that way--would have caused me more pain and been medically risky. The wrong choice! Other people had to intervene just so he'd agree to give the pain meds via IV (which is totally standard, and the most basic care). That he wanted to give someone with an injured back, large, painful shots in the back says that either he didn't care about me and my pain--or he was poorly trained.

He never asked about my medical history, even through I had just had a major surgery two weeks ago, which I'm still taking meds for.

He also sent me home with meds that shouldn't be taken together. The only reason we caught it was because my family member, who is a medical provider, looked over my prescriptions and said "absolutely not."

He wouldn't come in the room to help me; talk to me; he just stood in the doorway and avoided looking at me.

And when I was checking out, the kind nurse was helping me stand and holding me up while I was leaving, but my provider, wouldn't even look at me. He was sitting on his phone when I walked by and he completely ignored me. I said "goodnight," he sort of nodded in my direction. Hard to say because he was just looking at his phone.

Truly the worst care of my life. Don't go to SF Hosptial, go anywhere else. I really can't believe how just mean, and completely in-different he was to me. I came in horrible pain and needing real help--and I was treated like total...

I had forgotten that this is the same hospital my mother has repeatedly had terrible experiences with, so on Wednesday July 12th when I was in an immense amount of pain, this being the only intermountain urgent care close by seemed to make it a logical choice.

When arriving at the instacare, I was practically writhing and convulsing from pain and cold sweats. I decided to put a mask on just in case, and when they called me back the nurse informed me I had a fever of 101. Due to the fever and the obvious level of pain I was in, I was immediately sent to the emergency department. Once there, I was immediately treated with rude, condescending behavior and shortly after I heard the staff outside the door talking about how there was nothing wrong with me and I needed to be discharged. When Doctor Braden J. Tucker came in with the same attitude and joined in with the same talk outside, I knew I would be receiving poor medical care.

Sure enough, they took blood, but only did a white blood cell count, and took urine and said everything was fine, but when I said I had a fever, Dr. Tucker just said “no you don’t” and made a condescending comment about how I never needed to be wearing a mask. I asked him to contact the urgent care department as that is who measured me at 101, and they are in the same building, but he refused. There was no covid test done and I was discharged with a large medical bill and no treatment other than a pain killer. later, I went somewhere else and had a covid test done and what would you know, I am positive with Covid and have probably infected more people due to their insistence that I was not sick. I am still in an immense amount of pain.

The next time I have a medical emergency, I will just have to drive a few cities away to get proper care, or bite the bullet and go somewhere closer that is out of network. I could not be more frustrated about this situation, and especially that I’ll be paying off this bill for months for absolutely nothing in return.

Dr. Tucker was patient, but felt negligent and very condescending, and the female nurses that I had were also very condescending. I get that they are very busy and stressed and have more pressing medical emergencies, but remember, I did not ask to be in the ER. I...

The billing department sucks. The physical therapy department is great. It's the billing department that is not doing their job well. I'm disabled & can't work. So I have medicaid insurance. The billing department will not call medicaid office to find out how they should bill my medicaid insurance. My medicaid does have a branch off to Select health , so it may be confusing for them.So I've been getting huge bills that I cannot pay for. I don't want to have my house taken out from under my sister and myself. For nonpayment. My sister has been paying our house payment for the last 8 years, due to heart failure resulting in open heart surgery and valve replacement & a pacemaker implant. it wouldn't be fair to either of us. I don't want us end up homeless. Medicaid does say I am covered it's just their billing department that's not doing their jobs. So this leaves me frustrated and unable to do any more physical therapy, speech therapy and occupational therapy. For stroke recovery.4 months later & I'm still having billing problems. I guess if you leave 4 stars or higher they will respond to your comments on here. I've had a stroke, I don't understand this. Still no response. There was young man in the billing department who finally helped me. While my sister was on the phone with him, he called medicaid and asked how they were supposed to bill the services I received from the hospital. He went back through all my other bills & resent them to medicaid the right way. I wish to tell him thank you. I appreciate that you took the time to figure it out. You are a blessing. I wish I could...