Best Buy — Local services in Spartanburg

In this day and age where consumers have multiple options to purchase just about anything, anywhere...customer service matters! I've been a loyal member of Best Buy for at least 10 years, but what I went through yesterday at the Spartanburg SC location, I doubt I will ever shop there again. I purchased a 65" tv on 11/29/23. Mind you, I have set up many flat screens over the years, so I'm quite experienced on how to handle them. After getting it set up and peeling off the protective film, I noticed a discoloration (not sure what the technical term is) going across the top of the screen. Not sure how it would affect the picture I continued with the set-up. At this point, I knew it had to be returned. I work nights, so the next morning I called the corporate line and explained the issue and how I should return it. The told me to bring it back to the store for an exchange. They unloaded my car and brought the TV back behind the geek squad desk. After waiting several minutes, An I.T. guy asked me why it was set up and I explained why. Now..this is where I went from being a customer to a suspect. The General Manager approaches me asking me the same questions, so I explained again. He then says, I'm trying to understand the "story". I said I'm not going you a story..which he implied I'm lying or making something up. He said based on the story I'm telling him and the evidence he sees the best he'll do is a 20% discount on another TV. Why would I spend over $1100 on a $640 tv??!! He said it's that or we can just box it up. During this conversation, his demeanor, body language and words he used made me to defend myself like I was being interrogated for a crime. He said I can reach out to corporate but that's all he will offer me. I get home, called corporate with the TV still in my car. Explained what just happened and they tell me to go back to the store and have the store manager call them bc I was entitled to an exchange. So, back to the store I go. They call the store manager to the front..saying "the guy with the TV is back". So now I have a label. After explaining why I'm back, he says ..well do you have an authorization number or anything. I said, I don't know your policy, I'm just doing what corporate is telling me to do. I call corporate on my phone and they get the manager back up front. Him and corporate are going back and forth making me feel real uncomfortable. He keeps saying he won't override the gm's decision. Corporate asked to speak to the gm, but he refused to come over and talk to them. He tells me to reach out to corporate but then refuses to speak with them??!! He hands the phone back to me and walks away. I will say that the corporate folks were great and sympathetic to my ordeal. But I have never, I mean NEVER, felt so devalued as a customer in my life. At this point I would feel so uncomfortable walking in that store again. The silver lining in all this is corporate told me to bring it to another store, which I did and finally received the exchange without incident. Bottom line..with the current management at the Spartanburg location...if you buy anything from there, pray you don't have an issue because you'll be subject to interrogation and accused of lying. I spend thousands during the holiday season, but I promise you Best Buy...you will get a dime...

00294350255037 Service number -took to store to have charger checked man took one from his computer pushed it in was to small said it was blue tip I asked then why you try that one he put another in said computer needed new charge port. He may or may not of broke port when he pushed in his charger. I had an app open when batt died wanted them to just put a battery in to turn it on so I could save work. They said charlotte store will do it.I offered to drive it there they said repair would take 5-7 business days it was simple fix. my concern was to save the work that was in progress It would simply take a charged battery turn it on open the app save to a flash drive and then they could do. The repair was not worried about Information they contacted me like they said, but I asked how would they know what app to save? So I sent three emails they contacted me promptly but then informed any type of backup would be 6 to 8 weeks then they would send it over For the repairs, I told them that is not what was explained to you just give me the address and I will pick up my Laptop but they are in Kentucky and we are in North Carolina. How can this information be so wrong? When I explained how they could do this by putting a battery in the laptop, they said they would have to follow their own procedures. Send it off and back up the hard drive Explaining to them that would not save the information I needed instead of going back-and-forth. I requested them to send me my laptop back. And I felt they should overnight it since I have the geek squad service plan for over eight years and I would take it to a repair Here I’ve been on six phone calls since 8 o’clock this morning and it is now 1036 and passed on to every type of person put on hold Drop calls recalled explain it all over. This is the most exhausting. And disappointing experience and I took off the day of work so I could drive over and get the information Discussed and not one manager or supervisor can get on the phone.

Follow up Could not get a manager at the store to come up and talk to me they could not even get anybody above the hourly Person that took my computer To speak to me, I did get a response on here to contact them privately on Facebook As they could not Find the time to pick up the phone I’m out to $85 Even though I have the geek squad protection They did and were able to turn my computer As when I got it home, I got a new charger And my laptop fired right up, and the bios was still running in the computer Again, as I sat in line, I listen to people complaining about the Same issues and...

Leaving extremely frustrated by my visit to simply return an adapter with my receipt, I am writing this review to let management know how messed up it is to have a situation like mine happen. I simply needed to return an adapter- although the doorman was extremely polite, I have to give this place 2 stars because some of the staff is not very knowledgeable, however, I was pleased with those that were, this would not have given a 2 star review by any means. What gives the 2 star rating is the fact alone that while I walked up to the customer service line, 3 people ahead of me, 1 in the store pickup line, my 8m old daughter in my arms.. we are completely content in understanding we must wait our turn. However, after having stood there patiently while more people show up in the store pick up lane, ours slowly moving along.. I watch, as I'm holding my baby girl -not exactly a light task- as the person behind the desk calls person after person over from the pick up line to the customer service line instead of just getting my return. Noone was behind me, it would have been a quick task. My baby was getting hot bc we had our hats on seeing as it was just a simple return, but after driving ALL the way there, I couldn't convince myself to just leave. This person was wrong in doing this to us. She clearly saw the ONE person holding a baby in the line at customer service and then somehow decided it was a good idea to get the people from a different line even though they could be helped by the person handling their line.. she couldn't have known that when I was going into the store my husband needed me to go in and do the return and then go pick him up. He waited on me almost an hour by the time I got to him. All because of this lady. My baby and I should never have had that happen, and on my birthday no less.. we definitely will not...