GameStop — Local services in Spring Hill

This is not so much about the store, but about the company itself. I bought a game with the help of an associate for my six year old daughter. We looked at the game. It honestly looks like somethings she played on her iPad at home. It’s called we love Katamari reroll. This review is to warn parents to do further research. The game is weird, it’s full of weird innuendos and honestly both my husband and I were uncomfortable playing the game with our daughter. We didn’t play for more than five minutes, the very next day I called to see if I could exchange the game for something else and simply explained that it’s not that we don’t like the game or its boring. I honestly think it’s inappropriate for kids. A lot of times kids play Xbox and their parents aren’t around to monitor what they’re playing. My daughter is not fully reading yet, so we play the games with her and read her the instructions. It had a grown man with abs, his shirt unbuttoned, his legs wide, open talking about watching things grow real nice and slow, calling them cute. It made me uncomfortable. As a mother to a daughter, I did not want her playing that game. And I feel that many parents would agree with me. The store said that it is a Korean based game, so their regulations on what is rated “everyone” appropriate might be different from the states. He said unfortunately there’s nothing he can do because the game is opened, I can sell it back and instead of the $35 that I paid for it they were willing to give me eight. He said if I called customer service they might be able to do something different giving the situation. I have called customer service three times now and have been told different things by every associate I talk to. Every time I asked to speak to a supervisor they transfer me and somehow I am always disconnected. The last person I spoke to you simply just told me no he wouldn’t transfer me. We have been customers of GameStop for years now, I do understand their rules however with certain scenarios sometimes you get a different outcome.

I have not gotten a single straight answer from customer service and calling them honestly is more of a hassle and I think at this point I’m just stuck taking a loss and having to buy my daughter a new game. They don’t take your concerns seriously and don’t even let you speak without being interrupted every single time.

If you take anything from this review, honestly do your research on the games that you buy your kids. Just because they are rated E, for everyone doesn’t mean it’s going to be age appropriate. After speaking with the manager at the store, he agreed he knows the game that I’m talking about and he can understand where my concern is coming from and apologized for the stress of having to get...

I recently had to exchange a ps5 controller under a warranty. To be clear, I purchased a controller that was new with a gamestop replacement warranty. Now the fun, it was unable to be replaced at the store I was at. Okay. Drive out of my way to a different store, or wait 3 days for replacement via mail. So unfortunately for me I choose to wait and purchased yet another new controller with a replacement warranty so I wouldn't miss my eso event with tickets. Well, the controller never shipped and several calls later the order canceled. So call again to be advised I needed to go to the store. Not convenient but okay. Travis called order replaced and actually shipped. I received a refurbished controller today. Refurbished for my new one with a replacement warranty. Well, that sucks. And I called and was told that gamestop changed their policy and will only replace with a refurbished controller. GAMESTOP YOU LOST MY BUSINESS AND THIS IS NOT OKAY. I am saddened and angry that I was not informed of this new policy and that the reason is people abused the warranty. Well, don't offer the warranty if you aren't going to honor it but to not advise and keep selling them, appalling. I hope that they feel this in their bottom line because it's not...

Went to get a Wii U today and they didn’t have any in the “pre owned” packaging which whatever no big deal as long as everything is in the cardboard box, well we get home and notice it’s missing the cord that charges the handheld device and hdmi cord so we call in tell them that those items were missing they say come back in and we’ll give you new ones and refund you 10$ on the console for the inconvenience. We decide to have them test the console before we leave (we’ll make sure it at least turns on) it turns on so we get excited thinking it’s okay and leave.. we get home again get the system hooked up and surprise it won’t read any of the discs we bought oh and they didn’t tell us that in order to play regular Wii games (we got one regular Wii game and one Wii U game) that you need the regular Wii nun chucks to play those games. Despite being nice they apparently need better training on taking items in before putting them up sell because this will be the 3rd trip in...