Better Sleep Shop — Local services in Springdale

I walked in last night to look at what this location had to offer. I had just visited several others and I was disappointed at what I found. As soon as I walked in, though, I was greeted and helped to the correct department. I didn't want to speak with a sales rep, I just wanted to get an idea for prices of mattresses since I have had horrible experiences in the past with sales reps. However, I was introduced to Kristie Prewitt at the Better Sleep Shop and she was friendly from the very beginning.

Kristie listened to my needs, and took me directly to where I needed to be. She didn't judge me for not wanting to look at severely pricey mattresses, and instead she understood and showed me what they had to offer in a price range I could afford. She gave me details, encouraged me to try the mattresses out and gave me the breakdown of prices and financing options. I have suffered from major neck pains and back pains and knew I had to make a choice soon. I spent time discussing these options with Kristie, who did not grow inpatient like some locations have. She helped me through looking into what I could be financed for.

I absolutely loved that I was not pushed into buying something I didn't want and didn't really need. Kristie did a great job of explaining the options that you can get with a mattress (box springs, incline additions, etc.), but didn't make me feel like I HAD to choose these items. To me, that goes a LONG way with me making a purchase versus leaving and never returning. No one likes a pushy sales person.

Every single part of this transaction was smooth and perfect. Kristie went above and beyond with helping me get a delivery date that was sooner than they had when I was there as well as one that worked better for me. She even did this on her days off - THANK YOU!! I seriously cannot say enough praise for her, or for the customer service team when I had to call in to check on a Saturday delivery. This company will definitely have a return customer in the future, as well as...

I ordered a very expensive king size bed and mattress and they were to be delivered on Sunday between 3:30 PM and 5:30 PM. I called at 5:30 PM and was told that they were short on delivery workers and it would be delayed until 7:55 PM. When I called at 8:00 PM their Customer Service was closed so I waited until 11:00 PM without delivery. I called immediately the next morning and they were again short on delivery workers and reported they had removed my delivery from the truck and could not deliver it today. After 8 hours of more phone calls and more managers I was informed my delivery would be on Thursday. So now I have to wait to sleep in a bed until Thursday night. Sounds like they are not only short on delivery workers but short on problem solvers. Obviously they do not care about the customer once they receive your money. If you need any furniture quickly I would highly suggest you shop elsewhere. I gave them one star only because I was required to be able to post. There are no stars at Morris...

This review is entirely about the salesperson I dealt with. Jake was extremely helpful and was always ready to help. He gave me his number to use if I needed anything. I ended up with several issues I had to text him about and he always answered. He even helped me with an issue for a product I purchased almost a year before from another salesperson....