Ulta Beauty — Local services in Springfield Township

This store used to be amazing with very attentive staff. Past couple of years not so much. Today I had a brow appointment at 4:20pm. I get there around 4pm, the young lady at the register said the brow tech just started a service. No problem, I’m early I will just do some browsing. As I am shopping I am hovering around the brow station kind of waiting for my turn. The brow tech is talking with her client, they are hunched over looking at a book and pics on phone, discussing wedding venues etc. at no point was I acknowledged. I assume the appointment is going long. At 4:37 I take my purchases to the counter to check out and tell the staff there to go ahead and cancel my appointment because I had to be somewhere and I don’t want to interrupt the customer and brow tech because they are talking wedding makeup. The staff seem surprised at why I am asking to cancel. Someone goes over and says something, The brow tech and customer then come over to the register and then a staff member said “ well your appointment was for at 4:30 so she is ready for you” “ I respond that my appointment was at 4:20, to which that staff member had to ask someone if that was true? By now the customer apologizes and the brow tech says ” oh we were just talking I was waiting for you to say “ hey I’m here”. I turned and told the customer it’s not on her to apologize and then I informed everyone that as a customer, I would never interrupt an appointment because for one, it’s rude, it’s not my job nor would I insert myself in a conversation between a customer and service provider. At this point every staff member standing there seemed shocked by my statement and their attitudes implied It was my fault that the prior appointment went 20 minutes past my service time . Ot seemed like they could not fathom why I would cancel, I definitely felt some huffiness being sent my way. I am actually annoyed now. At what point did customer service become the responsibility of the consumer? Shouldn’t a staff member make sure that the service provider is aware that their next appointment is there? At the start, the girls at the register greeted me when I walked in but went back to their conversation between themselves. The entire time I’m shopping ,no one offers to help me find anything or offers to take any questions. As I am walking around, I had to push a tall 3 rack cart out of the way to even get down one aisle. It was just left there loaded with product, and no one putting anything away. I witnessed two other customers doing the same thing. In retail, that is just an accident waiting to happen. The whole vibe here is just apathetic now. It’s a shame, Ulta used to provide such a pleasant...

Went in to the store for the first time ever and was looking around at different things there 2 girls standing towards the back of the store I am guessing by what might take you to a back room talking about staff members present and past staff members talking about how they tormented different ones to get them to leave there job at Ulta they talked about how they purposely did that to another manager that left there in July I know that because a customer ask them if she was still here because they have not seen her they said no she left in July and after the customer walked away they talked about running out the head manager and all the stuff they were going to do and change when they take over the store I found that unbelievable that those two other managers where standing around talking like that and more amazed that they were managers and why Ulta would allow people like that to work there or be managers I ask the young lady up front who there where she said managers and said there names which where Sydney and Andrea shame on them and Ulta for allowing people like that...

We placed an order online for local pickup at this store. Ulta's online setup is awesome, as they send you a barcode you can have scanned in the store for the employee at the pickup location to just grab your already packaged order off the shelf. Unfortunately our experience at the store was not awesome; rather than scan the code I presented to the employee, she made me sit and wait while fumbling with her handset, trying to look up the order by our name... When she finally found the order and went to pull it from the shelf, I asked the manager if something was wrong with the barcode scanner? His answer was completely dismissive and unsatisfactory: He told me the barcode scanner was just fine, and the employee probably just didn't feel like doing it that way. What a weird experience!! This was for a hard to find product (but sold online at many outlets), so we'll probably purchase it from another vendor in the future. Interactions with this store could go smoothly if their leadership implemented some corrective actions, and more thorough training for their in-person,...