Xfinity Store by Comcast Branded Partner — Local services in Springfield Township

Good evening Google family. I visited for the first time today. I decided to visit this location since I was in the area. I needed to pay my bill. I usually pay online but the website would not let me pay it. I didn't think about paying on the app. I took my tablet since I wanted to show them my issue. I went to the Xfinity web page and I showed the people who worked there. They said they were having issues with the setup because of the recent rainy weather. Of course when they went to my account, there was no issue. I paid my bill by card and then they gave me my receipt and then I left. An OK experience. I wished they had kiosks to pay but since they are a third party, the lady associate explained, they have no kiosks like the location in Havertown and City Line. I don't think I will be returning to this location. Good night Google family, work out, be healthy, Fit...

I had a NiGTMARE experience with Xfinity customer service(800#) after losing an hour of my life that I will never get back I drove to my local Xfinity store in Springfield PA. I was livid, for many reasons , the moment I walked into the store I was met by JD and Manny, quickly explained my issue and JD jumped right in and found my issue, my account had been hacked . JD and Manny quickly took care of my situation and got me quickly on my way. I really appreciate their professionalism and kindness. I am still not a fan of Xfinity due to their poor customer service when you call their 800 number, so I will no longer call, I will stop in to my local store where I know I will be greeted by happy people willing to help. Thank you...

Was greeted and helped almost as soon as I walked in the door, even though there were many other customers there being helped. The associate who helped me, Joe, was very helpful and knowledgeable and provided me with the best option to upgrade my phone - even offering to come back in on his day off to make sure all of the information transfers correctly. Great work by the team and I was very happy with my visit...