PetSmart — Local services in Springfield Township

Came into here this morning to get my family’s cat groomed, my mom made the appointment over the website and made the necessary arrangements for him to be shaved, and bathed, and have his nails clips due to his matting (he is a big boy and cannot groom his back on his own) me and my grandmother walked in at exactly 9am and quite literally no joke, at 9:01 am were asked to leave because he hissed at one of the groomers. I’m no professional but, this is your job! The groomer looked at both of us, hands shaking, and said “I CANNOT be bitten by a cat” ”We cannot do aggressive cats here” “He hissed at me” “you’re gonna have to take him somewhere else” mind you, she did not, upon opening his carrier, introduce him to HER, someone he has never met, or his new environment, give him any kind of treat/nourishment, pet him, or even give him the time of day upon seeing him. This review is about one specific worker, i do not remember her name, nor do I care to know, but she had an eyebrow piercing. The other one was off on the side also not doing anything of importance. I took it upon myself, ignoring her hysterical nature despite claiming to be a “professional” to take my own cat out of the box. He was aggressively picked up carrier and was attempted to be forcefully leashed (He is a cat. He has never been leashed.) without prior introduction or hospitality. I’m not sure what training these groomers are receiving but, if you cannot even handle a 16 pound cat hissing at you, what exactly are you doing with the 40 pound dogs you see everyday? If you are scared of being hissed at, why are you working as a groomer? We also came to get a new carrier for my cat because the one he came in was falling apart due to age. The manager helped us with after she was CALLED in to be asked if it’s “okay to shave out his matted fur” which I literally said was okay, because he is my cat and we as a family are aware of what he needs. Thank you to the manager who i also do not remember the name of but she had a stretched septum, for helping put together a new carrier that he could leave comfortably in. The one star is ONLY going to her, and the women at the front who was drinking dunkin while me and my grandmother searched for a new carrier. I understand if you are not used to handling cats, but you need to learn how to actually do your jobs if you claim what it says on the back of the grooming room door “ANYTHING FOR PETS” obviously not if you can’t handle a hiss. He is a cat! He’s going to hiss! He’s an animal! My mom called after the initial interaction and was lied to, saying the groomer was the one who took him out the box. No, it was me, because the groomer was too scared to ATTEMPT her job. One star. Edit: Also want to add, they had just opened up, and had fur all over the floor. Guess they hadn’t cleaned since yesterday. Gross. TLDR: Hysterical, shaking and fearful worker decided one minute in my cat was aggressive despite no efforts to meet him or talk to him. Manager and sales...

The grooming experience was not the best. I have a puppy who had never been groomed. When I called they said he could get a full haircut, I specifically asked about whether or not he could get a full haircut since I had also called petco and they told me since he had never been groomed before that he would need to just come in for a bath, and get his face cleaned up. The girl i made the appointment with at petsmart said "he can get a full cut" When I arrived for the appointment they told me he can only get a bath, touch up his face and take out some of the mats. So obviously, the girl over the phone gave me wrong information.The girl who groomed him wasn't rude, but she wasn't super friendly either. When I walked in there was dog hair everywhere, I thought about canceling the appointment, but against my better judgement I still decided to give it a try. When they called me back I went in to the grooming salon. The groomer gave my a invoice and told me I had to pay at the register. They didn't even bring my dog out first so that I could see him. When she gave him to me, I asked how he did, and she said he threw up because he didn't like the dryer. I was kind of annoyed that I had to ask before she offered that information. You would think she would have told me that when I went in. If I never asked I wouldn't have known. When I got my dog in the car I noticed that one paws hair was longer than the other, and they cut way to much of his beard down. His legs at the bottom were shaved, and he was left with all of the rest of his hair since he couldn't get a "full cut" he smelled good, but as far as the $52 I spent, I didn't think it was worth it at all. Petsmart do better. I won't be bringing my...

Took my dog in to have her nails trimmed. She is in at least once a month. They were told and it is in her file she needs 2 people cause she gets nervous. One to trim and one to hold her. Today was no different. They were told and the worker saw it on her records. The worker came out to meet my dog and said the same thing. She just gets nervous not aggressive. I said she’s never been aggressive and she’s a service dog. They took her back and I went to get toys and new bones and to pay for the trimming. As I made my way back to the grooming section I see my dog on the table with one person cutting her nails. As I watched she is moving around like they were told and she falls off the table and is hanging by her neck. I watched as this shitshow happened. I make my way to the door as I was standing out of site so my dog wouldn’t see me and as I get to the door she falls for a second time and is once again hanging by her neck. I go in and tell her to get my dog off the table and give her back to me. The other workers look to see why and one asked what was wrong. I stated my dog is hanging from the table cause she didn’t have 2 people to assist. The one working on the trimming stated they didn’t have enough staff to safely trim her nails. I said then you shouldn’t have touched my dog till you did. They tried to apologize and offer a refund but all I wanted was out of that store. Spoke to the manager prior to leaving and he also offered a refund which I didn’t care about.

I have heard the horror stories about this place but never had an issue till I saw my dog hanging from her neck. Use caution if you plan to use this store for anything...