Sam's Best Brands Plus — Local services in Springfield

I wouldn't by paper from this place. I bought a full mattress for my daughter and loved it so much went back and got a king for me. Fast forward two years and the mattress cover I was sold became defective and ruined the mattress on the full. I was told when I bought it that if I bought the cover with the bed is was covered no matter what. I called and was told by Tanner that those covers don't become defective and he has never heard of it because he owns them. I took the cover in to show him it leaks and wad told that it wasn't their responsibility it was serta and I had to work it out with the. Oh and when I bought the mattress cover I was supposed to register it, so serta probably won't help me anyways. Then my king bed has s VERY large dip on both sides. My husband and I are not obese in any way so this shouldn't have happened. I have called and sent pictures to get this resolved no one will return my calls. I now have two mattress from Sam's that are completely Ruined and I'm out money and they could care less. I don't recommend them to ANYONE!!

Update 06/23/17 since receiving a text from Sam's today I am reloading the entire situation and the new text messages. The issue is still not resolved. I bought a full size mattress, box spring and mattress cover from Sam's. I told them it was for my special needs daughter who has spina bifida and other issues. I needed this mattress to last and wanted to make sure it had a warranty incase anything should happen. I was told that AS LONG AS I BOUGHT THE MATTRESS COVER AND MATRESS AT THE SAME TIME THE WARRANTY WAS GOOD. Fast forward three years and the mattress cover is defective and leaked. We didn't realize it was leaking because it was absorbing in to the mattress. Now I have a mattress that is urine soaked and so last year I called them, I was told that I did not register the mattress cover so the warranty is no good. ARE YOU KIDDDING ME? I specifically asked about the warranty because I knew my daughter had special needs and we needed this mattress to last. Would you like to know what Tanners first response was when I called? Tanner stated "I have never heard of a mattress cover being defective. I own them and it has never happened". So I took the mattress cover to the store to prove that it was defective. his next response was ..... "You should have read the package it says right on there that you have to register your mattress cover. I always read through the packages of anything new I get". REALLY. I took the word of your sales associate that as long as I bought both from you that they were covered. The package he is referring to, yeah, if the wording is on that package that you have to register it first, it must be ant size because anything that is normal size doesn't say it. Fast forward to now. I still have a urine soak mattress that my daughter has to sleep on because I can't afford to replace a 900 mattress. Then lets talk about the king size mattress we bought a few months after the full. It dipped on both sides. My husband and I are not obese, there is no reason this should have happened. I have yet to get that resolved. I did however get a nice text this morning how my review I left on google was inaccurate and they have great customer service. You want to prove your great customer service? Get me two new mattresses and honor the warranty you promised me when I bought your product so that my daughter with special needs isn't sleeping on a disgusting mattress that we have to wrap now because of a product you sold to me. That is what customer service is. Not avoiding the 5 phone calls I have made to your store. The store manager has YET to return one of them. Not telling me how this is my fault and how I should have read the package when you delivered them to me. That is not customer service. So you want me to change my review of your company? Honor your warranties as stated when I was in your store buying my merchandise and I will be happy to change my reviews and talk about your outstanding...

My husband and I, Don and Jane Murphy, recently purchased a refrigerator from Sam’s Best Brands. We asked for delivery and in addition, asked if the they could possibly take the one we were replacing to the basement while they were there. I informed them it would not be an easy process. To our relief, the salesman and manager said it would be no problem.

When the delivery began, the two men, Jason and Reese, were extremely friendly, kind and accommodating. When we showed them where we wanted the old refrigerator placed, we expected them to be reluctant to take the challenge. To our surprise, they immediately said it would not be a problem. They put the new refrigerator in and put the old one in the basement with ease.

We wish to thank all those who helped us, the salesman for his patience, the manager for sending very competent qualified men to meet our needs and the two delivery men who made the experience easy for us. An especially big thank you to Jason and Reese. You can be assured we will revisit Sam’s Best Brands for all...

The sales rep we worked with was very helpful and accommodating. However, the delivery and setup of the appliances was beyond disappointing—and that’s ultimately the most important part. The water hose on the fridge wasn’t connected, so on day of install I came home to water all over my hard wood kitchen floor and cabinets. My refrigerator was missing a shelf (which no one gave me a heads-up on). I called, the store said a part was missing and to come in and they’d give me one from another unit. I went up there and they handed me something that had to be drilled and installed. I asked them to please send someone to do it since I had paid for install and didn’t have the right drill bit at home. No one ever showed, even after they said they’d be right there. They left all their trash and appliance boxes scattered in my kitchen. I had to find someone to come haul it off for me. My built-in oven/microwave combo has two dents where it looks like they pushed on it during the install. Not professional and won’t be using them again, nor...