Bath & Body Works — Local services in St. Cloud

Annoying experience today. They are helpful until it matters. While I was shopping with my family, we couldn’t go 30 seconds without an employee asking if we were looking for anything in particular, if we knew the deal going on, or if we needed a basket WHILE WE WERE HOLDING A BASKET. This is not an exaggeration; it may have been less than 30 seconds. The same employees were basically smothering us the entire time we were in the store. I wanted to scream at them to let me look around in peace. I will find you if I need help or 1-3 times asking if I need help is enough. Then when checking out, they couldn’t care less about us. One person asked if my grandma had an account(she does) and then switched places with another worker who asked again. The 3 or 4 employees behind the counter ignored us as they talked to each other about training videos that must be more important than customers checking out. For some reason they wouldn’t explain, they wouldn’t accept my grandmas number because she didn’t have the app (she has a flip phone). I then used my account just so we could leave. I hate how they treated my grandma like she wasn’t important ON MOTHER’S DAY. My mom who’s normally really patient just wanted to leave and tried to convince my grandma to put everything back just to get out. Horrible experience from start to finish. Clearly going through the motions without actual care for the customer’s responses. They also don’t have any of the trending scents I’ve been...

I recently purchased a gift card for my sister in law. I wrapped it and set it up on the counter then walked outside for 2 minutes. In those 2 minutes my dog had grabbed the card, unwrapped it and make a few bite marks. Generally it’s not a big deal, but it was a present! I returned to the St.Cloud mall store and asked if I could exchange the bitten Gift card for a new Gift card as It was to be a present. The first associate was very nice and told me yes it shouldn’t be a problem, then directed me to the line. I sat in line for 30 minutes, finally get up front. I explain the situation and the associate called over the manager. The manager then scanned the card and told me that since you can read the numbers and it still scans she cannot do anything about it. I asked if I can purchase another gift card with this one and she told me no and walked away. I was pretty furious as I left the store wasting 45 minutes to drive to the store then another 30 in line after being told I’d be able to get a new card. As stated before I will not be returning even tho I absolutely LOVE Bath and Body products especially their candles. Kinda sad the manager was very rude just for a simple fix. I spoke to an associate from another store and she told me I should have gone to my hometown store as they would have happily exchanged it. Well, Bath and Body has lost a customer that has spent ALOT of...

Coming from someone who works in retail this place is horrible. No customer service at all. Had several employees just standing around without asking you if you need help. One person cashiering understandable, its the end of the night. While waiting in line to check out the employees closed the front gate almost all the way shut, turned off the music okay no big deal its closing time. What I do have a problem with is her snarky attitude towards customers. I handed her a $20 bill that was cut slightly, I dont know why it was cut. Got it from change back at a different store in the mall. She very disrespectfully said she couldn’t take the bill, then asks who coworker who was standing next to her if she can take it and she also said no. Said SEVERAL times I can’t accept that while cutting me off before I can get any words...