BluePearl Pet Hospital — Local services in St. Cloud

My cat needed to be seen by a vet on two successive weekend days for ongoing renal issues and subsequent IV fluid therapy treatments. On both visits my wait time was less than 5 minutes, the reception area staff and vet technicians were respectful and polite, and doctor Beech was exceptionally professional and knowledgeable. He took the time to attentively listen to my story and my cats history, provided the utmost compassionate care, and also freely offered his expertise and guidance with respect to recommendations for further care. As well, he provided very helpful information about prescription food selection to better manage my cats condition, and also gave me several complimentary samples, so my cat can test-taste them to determine which brands and flavors to purchase. Overall, my cat and I were treated with the utmost courtesy and respect on both visits. Hats off to everyone at BluePearl for providing service excellence! For above services I assigned a 5-star rating. The definitely went above and beyond!

Update to the above:

Earlier this week I gave this business a 5 star rating, and that still stands for the pair of visits I made at that time, as reflected above. Subsequent to those visits, and after a trip to my regular vet, all of which were very positive experiences and all the vets caring and helpful, I decided to euthanize my cat solely based on a piece of (incorrect) information I received late that night from a 3rd party who was not a medical professional. Naturally I got very emotional after that, so I called BluePearl at 11:15pm to inquire about an appointment yet that night, and was bluntly told that they could accommodate, but to "hurry up", as they are only open until midnight. When I got there I was coldly asked by the receptionist to hand them my cat, also asked if I wanted to be present or not, and told to either wait in the lobby or my car outside. When they called me into the operating room for the procedure, there was no dialog other than the vet and I exchanging "hello" to each other, which took less than 5 seconds. It was a different vet than I had the previous two days. I was about to endure a very emotional moment watching my cat pass away, I was not thinking straight and naturally in a state of grief. The procedure was started and seemed totally methodical and robotic. There was no dialog whatsoever. Even a small reassurance by the vet would have been a comforting gesture. I was left with a cold, empty, alone feeling.

Sadly the information I received from the 3rd party was incorrect. If the BluePearl vet had asked me one simple question before performing the procedure: "is there a reason why you have elected to euthanize" or "is the pet sick?", the outcome would have been different, as the vet would have easily told me that the 3rd party information I had been provided was false. I understood that closing time was midnight, and everyone wanted to go home, but I felt as if I was rushed in and out as quickly as possible. In short, yes, I got exactly the service I asked for. They did euthanize my pet as I requested.

I would recommend to BluePearl that in the interest of veterinary ethics, business professionalism, moral values, and fairness to the pet and its owner, your vets should have a brief dialog with the customer prior to performing such a procedure, in an effort to confirm the pet owner's belief and reasoning that they are about to do the correct thing, as at that time they are under extreme stress and may not be thinking clearly.

To those who are considering euthanasia, I would strongly recommend some essentials: do not make the decision to euthanize while under stress, don't make it alone, or under a time constraint/deadline, speak to a vet first to confirm your desire, and don't decide based on a hypothetical future possible perceived outcome or event.

I am hopeful that the above information may save someone's pet from a very premature death, and also spare the owner the associated grief, especially after learning that such a procedure was definitely...

Was nice that they got me in last minute but didn't expect to pay 745 dollars to give my dog charcoal and vitamin k1. Then since I only had 500 dollars and told them I would pay the remaing 245 (my nephew backed out on covering the rest) I get paid on Monday and that I'll pay them the remaining balance when I get paid. they said I couldn't have the medicine they assumed she needed and that they didn't even give her any while I was there. they never took any blood or even narrowed down what the active ingredient in the rat poison my dog ingested was. Now I spent 500 dollars to basically watch my dog suffer and possibly die tonight anyways. This company cares only about the money not the wellbeing of the animal. Kinda sad that's the world we live in... when I asked if I could come in and pay the rest tomorrow or Monday at the very latest they said I could try tomorrow but it may already be in collections by then first off it says they're closed on Sundays and how cant you at least give a guy a little bit of a break considering you just charged me more than twice the amount you said over the phone to not let me get at least one dose to hold her off for a day to not do any testing at all?...... well here's an update on my situation with this place.. I've recently requested a refund of my 500 dollars being that they didn't even draw any blood from my dog during the visit. They offered me 49 dollars of the 500 I wasted because the initial consultation is priced at 275 dollars which is understandable, had they drawn blood to narrow down the rodentacide present in the dogs system. The manager told me there's no test to tell what is in her system. I said so you can't draw blood to see if it's clotting or not? Which would narrow it down to what treatment the dog should receive. Or even treat her for both kinds of rodentacide just to be safe? She said there was a test for that. Then why didn't you do that while I was there. She said well you weren't even sure that your dog had invested any rat poison. I do know my dog was exposed to a bunch of it and she wasn't acting normal wasnt eating or drinking could barely stand up and was lethargic. Either way it shouldn't matter whether I knew 100% or not. That's why I am there is so I can get my dog the fastest correct treatment to save her life just to be safe rather than sorry. Not only did they not so much as test her blood that's what I would be expecting for the 275 from the get go but then they assumed she had the anticoagulant rodentacide in her system and prescribed her vitamin k1 for 279 dollars and when i couldn't afford the last 245 dollars they kept the medicine and told me the remainder would be in collections when I didn't even receive the product I'm going to have something in collections for. I even told the manager I understand er vet isn't cheap but to not even follow protocol then what am I really paying for here? I also said I'd even settle for paying the 175 for the 20 dollar bottle of charcoal and accepting the remainder of the 500 as a refund. She claimed that they couldn't do that and the other 245 wouldn't be going to collections. I said we'll I hope not considering i didn't get the product. She also agreed that they should have tested her. Then asked how my dog was doing and said I should bring her to the vet since I said she isn't eating or drinking and still has been sleeping non stop. I dont think this is the proper way to do buisness which she also agreed with yet still only refunded me 49 dollars. If proper care and trustworthiness is what you're looking for then I suggest you don't wast your time or money at this place. If you don't believe me then look through the reviews. You'll be paying for them to get your dog in and out as fast as possible and be paying a hefty bill for for negligence. I will be doing whatever I can to make sure they take advantage of the least amount of people as I can from this...

Absolutely the worst place to go to in an emergency. The lack of compassion, professionalism, and urgency was unbelievable. I drove my brother to this “emergency” clinic after his puppy jumped off the steps and hurt his leg. We rush out of the car and get stopped by a sign on the door saying we needed to call. I call, the lady answered the phone and took her time to get to a computer to check us in. While on the phone we stood outside this door as our puppy is yelping in pain. The lady tells us there isn’t an open room and that we needed to wait in our car. We waited for what felt like forever to finally receive a call. Although this was an emergency there was no urgency in the manner in which we were helped. We waited outside for this lady to open the door for us and brought us to the room. She reported that the tech would be in to take vitals. We sat again for what felt like forever for them to come in. Meanwhile we could hear staff laughing and talking about nothing related to animals. We are sitting in this room close to tears because we are so worried about this puppy to hear them laughing and having the time of their life. The lady taking vitals provided absolutely no information about what she was doing, she showed us no emotion. She said the vet would be in soon. Time passes and the tech comes back in to grab our dog because the vet is “juggling too many things”. Mind you it’s is 9-10pm and there is one other car in the parking lot. She takes our dog and is gone. We can hear them still talking and laughing and then we start hearing our dog cry. This is followed by laughter and more talking. This was absolutely heartbreaking. The vet finally pops her head in to tell us she’s taking X-rays and they will be 450 then leaves us. She’s gone again and the laughter, talking, and puppy crying continues. She comes in again about 30-45 minutes later and tells us she’s sending the X-rays in and that they will take about an hour. She informed us that she sedated our dog because he wouldn’t sit still for the X-rays. An hour goes by and she comes in. It is midnight now and she quickly pulls up X-rays and shows us one image. She tells us the dog fractured his growth plate. She goes on and on about the negative effects of this but tells us nothing about how we can go about fixing this. She reports that she will not wrap his leg due to not wanting to cause deformation however follows this by saying what will happen if we don’t fix this ASAP. She tells us we need to find a vet in the morning and that she will provide us pain medication. While this is going on our dog is still in the back. She provides no real insight on what we should do but let’s us know all the possible negative affects. She tells us our dog is really dramatic and sends us on our way. The lady checks us out. Tells us it’s over 800 has us pay and then goes and hands us our dog. This place is absolutely awful. If I could give them negative ratings I would. They are extremely overpriced for the service they provide. You would expect more from a place who takes care of our family pets. They quite honestly should be shut down. DO...