HOTWORX - St. Louis, MO - Midtown — Local services in St. Louis

Please beware! This franchise owner is a crook! I have been trying to cancel my membership for over a year now and no one returns my email or phone calls. I’ve spoken with several people at the location that have told me that Manager or an owner are going to call me back in regards to canceling my membership and no one has done so. I have tried to dispute this with my bank and, put blocks on the account, but HOTWORX just changes the name of which they are withdrawing from my bank via routing number and account number continuing to take the money. Franchise owner is a crook. How can you do this hard-working people. I have a new membership through a franchise out of Murfreesboro, Tennessee. The “sweat everywhere membership” I speak with that owner all of the time. I’m not sure what I’m supposed to do to stop this crook from taking my cash. Stay far far away! DO NOT SIGN UP AT THIS LOCATION!

Update: there was a guy named Jared working in the HOTWORX facility on Forest Park. He claimed to be a franchise owner and would help Me with this issue. He messaged me for about two months never giving me any concrete detail of what was happening with my case. His excuse for not having concrete reason was he has been on vacation. Well, since I believe Jared has blocked me.

Update: after messaging me and asking me if he blocked me he told me he would get back with me I’m the morning. This was after several messages left...

I'm giving a rating of 1 because there's no option to rate this business as 0, which it truly deserves. It's a complete FRAUD. Please, for your own sake, steer clear. The management in St. Louis will gladly take your money and then completely abandon you. They are consistently absent, never answering the phone or returning calls, and there's no email provided to contact a manager or anyone of authority.

I had a lengthy membership in Texas and decided to switch to the Sweat-Everywhere plan for my new job in St. Louis, Missouri. However, I couldn't even step into the studio to begin my workouts because the door code was dysfunctional. After numerous attempts and frustrating visits to the studio, where I was met with a closed door, I finally managed to catch the manager one morning while they were there for a repair. We mutually agreed to terminate my contract and issue a refund. I left, thinking the matter was resolved. Yet, three months later, they're still charging me.

Hotworx lacks a central corporate entity to address client-related issues. Despite presenting themselves as a cohesive company, these studios are merely franchises. If you encounter a problem, you're essentially left to fend for yourself. It's a shameless display of incompetence and disregard for customer...

To start off, I was decently excited to have stumbled upon this place. I walked in to get signed up, there was a lady at the front who claimed she would sign me up for a student discount. I didn't have my Student ID on me and she reassured me that it was fine and that we could proceed, so I took her word for it. She would smile at me and say "the membership is going to be 59 a month," and I just nodded my head thinking I got the discount. Turns out, I did not and you have to spend upwards of $120 to complete the waver fees, and get a mat and towel. I should have checked the monthly membership beforehand, but I did not think she would outwardly lie to me. On top of that I'm a decently tall person (5'9) and the saunas are honestly meant for shorter folks. It's nice when you are in there by yourself, but add just one more person and it's cramped. I've been taking their talk of detoxification at face value as just by reading other reviews and simple google searches will show that it's a talking point (a clever one) to reel people in. All I'm saying is do your research to ensure this is the option that is...