St Louis Collector of Revenue — Local services in St. Louis

I was honestly really surprised at how rude the phone staff was when I called to ask a question about my payment. I’m not exaggerating when I say I had better customer service skills when I was 16 working at a retail store.

I am very new to this system, and I paid my bill over the phone not realizing that it would take an entire week for the office to process it. I wrongly assumed that online, when it said they would email a receipt after payment, that the receipt in question would be my personal property tax receipt. I totally understand needing a few days to process, but the wording online and over the phone had me confused.

When I called the office, the woman I spoke with was incredibly rude. She interrupted me numerous times while I was trying to get out my question, and when I told her about my payment, she said “oh God no that’s not gonna process yet. five days.” I then asked if there was a way for someone in the office to manually process it, or to void my online payment, and come make the payment in person so that it would process immediately and she said the only way to do that would be to come paid in person and have them reimburse me. While none of the policies or processing times are likely this woman’s fault, it was incredibly jarring to be seeking help paying the city money, and to be talked to and that sort of tone. Finally, when I told her thank you and asked what her name was (in order to properly review the place and NOT recommend speaking with this particular employee) she hung up the phone on me mid sentence. It’s unfortunate that so much funding comes from tax payers in the city and we can’t even pay or inquire about their process without being treated poorly. Constant interruptions, lack of explanation, and hanging up mid call is definitely not good customer service. Unfortunately I think this is all too common with government services because were legally required to pay these bills, they don’t have any obligation to be kind or listen. I would recommend going into the location in person for help instead of calling. Maybe they won’t be as rude if you can see their face...

Renewed my drivers license, and obtained the Real ID. Have also been here for license and registration, plate renewal, as well as transferring a vehicle to a relative. First things first. The people here DO NOT set the rules, they are simply doing their jobs, and if you are courteous to them, they WILL go out of their way to help you be sure A) get what you need B) know what you need to do to get what you need and C) explain what you need, and if possible, how to get it. My experiences have NOT always been resolved in one trip, and once, it took four trios total. They were always helpful, and understanding, and took the time to be sure I (and a young relative) knew EXACTLY what was needed, as necessary. They work as quickly as the system and other people visiting allow, and if treated with common courtesy and basic respect, will do whatever they can to assist. Only reason they did not get 5 stars is that they seem short on people to help direct traffic in the building (covid is not helping this) and the online registration is not as obvious as it could be. All in all, this is my go to for drivers license and vehicle registration, as it moves faster than ANYWHERE else I have gone, and they have ALWAYS steered me where I needed, and given me the exact information I needed. You may not like the rules (vot to make the changes, people) but the PEOPLE here...

I just got home from receiving an education from this “fine” city office. I just had question about my title. When I asked the lady “helping” me to give me a second to process what she was say, she rudely told me that I need to step aside. She would have someone educate me. Isn’t that her job? I just needed a moment to process and figure out if I had any follow-up questions. She pushed me aside to wait on the next person. Well, I love education since I have six college degrees. Doesn’t everyone need more education? So I waited and waited and waited for the person who was going to educate me. When I returned to another window to ask a question, she rudely attempted to interrupt myself and the other worker. I asked my question, and it was easily answered by the other employee. I then went on my way. Maybe I wasn’t the only person today who needed to get some education and some continuing education on working...