Amtrak Train Station St. Louis — Local services in St. Louis

Booked a bereavement sleeper car trip from St Louis to Tucson and back. With multi-disabilities, I asked for assistance while booking the ticket while checking baggage, and while getting ticket scanned, but received none. A passenger volunteered to help me onto the train. The steward did not tell me which platform my train was on when he scanned me in, nor did the app or my email. He said go diwn to this elevator then up to another and then to train. Very confusing. I found the first elevator and went down - ended up in parking. Back up to trains, started looking for another elevator. A sign by door A said closed so took the first elevator down to the wrong platform. Went back up then found platform elevator a next to the closed door sign and finally got to the train. Once on the train the steward helped by carrying my medical equipment up to my room and down again at Tucson. Received no help getting from train to station. Did get help loading on return trip. At St. Louis received help getting off but no help from train to station. A nice passenger helped push my equipment up the ramp. During the trip I had to get a replacement medical device and the conductor was so annoyed that I dared interrupt his break he said stupid things then huffed off and it ended up making me walk to front of train to find him as no one answered help button pulled twice over 2 hours, then to back erroneously per his bad info, then to front to meet my delivery and half way back i started having a heart attack and legs went wobbly. They took me in a cart the rest of the way they said the attendant would come see me. Never did. I asked one day for a cup of ice for lunch - that's it. Never brought it. I hydrated with warm drinks....

Started in Kansas City and traveled to St Louis. On my return ride back is where I had the problem. My train arriving was delayed twice because of freight trains. So I missed my train ride home. Cool no problem because the waiting room is open 24 hours. I rebook my train ride back home for the earliest time which is 841 am. So I went out sight seen, ate, shop and meet new people and hung out. I was riding there public transportation so I decided not to go to the casino because of the stop and start times of the bases. AT midnight I arrive back to the amtrak waiting area and they tell me I can't sit down because my train leaves at 8am and I can't sit until 6am. They kick me out. Now if you don't know St louis street is filled with homeless man that rude, high drunk and just creeps. You think I'm going to stand outside for 6 hours at night in this neighborhood. They was crazy. Greyhound is also station in the same building. I brought me a Greyhound ticket for 145am which now they had to let me stay. Refund my amtrak ticket. Started talking to an employee how that the rule of who is allowed in after midnight is unsafe and unrealistic because hotels is over $150 in the area and the average price ones you I wouldn't make it back and miss my train...

I booked business class tickets for the Missouri River Runner 311 train that was scheduled to depart St. Louis at 8:10am on Wednesday, October 11 of this year bound for Kansas City. My journey was meant to be a return trip. I write 'was meant to be' because my journey never happened. Why, you may ask? Let me tell you.

The train left the station on schedule but without any passengers having boarded because the St. Louis AmTrak station staff FORGOT to board the train despite having a waiting area that was overflowing with waiting passengers.

Then, the station staff spent the better part of an hour lying to us about the status of our train and why we had not boarded. At first they told us the delay was caused by another train. They then told us that a fuel truck that was set to refuel the locomotive had been delayed due to a local traffic accident. We existed in an information blackout until about 9:05am when station staff suddenly announced that a bus would take us to Kansas City. No explanation was even given for why.

The amount of incompetence shown by the St. Louis station staff in handling this incident was STAGGERING. A solid failure at...