The Westin St. Louis — Hotel in St. Louis

An absolutely WONDERFUL stay!

We Valeted the car (EXPENSIVE, but in line with a stay in a major city… it is what it is) with Courtenay and checked in with Keke inside. We were a little earlier than normal check in, but Keke got us a room in what I called the “South Tower”, or “Executive Wing”, as they called it. The room was large and quite comfortable and had a LARGE shower. The bed was quite comfortable, the perfect balance between firm and soft. The room came with a refrigerator and a couple of chairs and small tables around the room for eating, getting on the computer, etc.

Near the elevator was a dedicated room for the Ice Machine. I like that so the noise doesn’t seep into the rooms. While my floor didn’t have it, on other floors there was also a microwave next to the ice machine. I’ve got to tell you, THIS is a wonderful idea and I wish more properties would offer this when there isn’t a microwave in the room! It was clean, no splatters or spillage inside.

We explored the property and found the Westin Club, which was a good little space well stocked with soda, water, and a coffee machine, and then walked through the restaurant before finding friends and settling in at the bar. Bar and Restaurant prices were very reasonable, but $5 for a refillable soda seemed quite excessive to me. No worries. The food from the kitchen was very good and portion size was adequate. We got a couple of appetizers, and they were tasty! The entrees and pizzas I saw looked quite tasty! This is a great option if you don’t want to go out!

Location is AMAZING! We were there for a basketball tournament at Enterprise Center (where the NHL Blues play). It was a 4-block walk, and we had no issues. The hotel is located literally across the street from Busch Stadium and it’s associated attractions are within crawling distance to the room. About 5 blocks north is a full supermarket contained within a tall building, and there’s a “mini CVS” in the back. If you forgot your prescription, I don’t know if they’d have everything in stock, but I’m betting they can get it quickly, if needed! My walk to the Supermarket did take me through an area of homeless, and there was a “body movement” on the ground. I’m hoping it was from someone’s dog.

We didn’t use housekeeping during the two-night stay, but the room’s AC and filter kept the room cool and dust-free. Housekeeping did an amazing job cleaning the room before our stay, so that helped also. I did have a maintenance concern regarding the ice-machine on our floor and reported it. It wasn’t fixed by our time of departure, but I wasn’t shocked, it was a weekend and it wasn’t an urgent request. No points lost on this, lol.

I should’ve put this higher, but I do want to give a few shout-out’s. Courtenay in the Valet was great! He helped us with stuff around the area, pointed us in the correct direction, and was BIG TIME hustling when things got busier. He’s an asset to the property! Keke at the front desk always greeted us with a smile, she picked us a great room, and even though we couldn’t extend our stay, we always stopped by to say hello to her, and she always said hello to us (and Keke, my wife FOUND her glasses… she had them!). Jamaal and Raz were our bartenders that we looked for when we stopped by the bar. Jamaal also helped out at a couple events the group I was with hosted. A fine individual, and even though we were with several hundred people, he remembered my drink and always greeted us! Raz was in the bar with Jamaal on the first night, and similar to Jamaal, he also provided great service and had good food recommendations.

I absolutely would recommend this property if you’re staying in the area. Everyone was great and provided great recommendations not just on the property but off. I’m a hockey fan, and because of this stay, I’m considering returning on a stay that would grab a MLB and an NHL game. I hope I can make it work! THANK YOU, STAFF, for going above and beyond and providing an incredible stay! ...

I would not recommend this hotel to anyone for various reasons. A nice room is not enough for me to give this hotel more than 3.0/5 stars, and I feel like that is being generous.

I booked this hotel for my parents' anniversary trip, and I think I would have been better off booking a non-luxurious stay instead of a stay at The Westin. This is supposed to be a somewhat "luxury" hotel, but it is anything but. I feel that booking this hotel was a waste of money for numerous reasons:

The internet connection was unreliable. They had streaming platforms in the room, but none of them connected to the internet, so none of them could be watched. Cable was the only viewing option. The remote control to change the channels was not user-friendly either.

Expedia, with whom I booked, advertised that this hotel had bathrobes in the rooms. I am not sure if this was supposed to be for the nicer "presidential" suites, but I could possibly let this slide considering it was not clear on both ends which rooms had them and which did not. There was only one bottle of water for a two-person room. Shouldn't the rooms be stocked adequately per person? There were no fitted sheets on the bed, just a flat sheet. Is this how all beds in the rooms are made?

Lastly, the room service was subpar. This is a fair warning for anyone who decides to take advantage of The Westin Hotel's room service: don't. My parents decided to order room service since it is something they had not done before. There was a QR code that you scan on the table, and it brings up the menu available at the hotel. However, the QR code did not work. No big deal. My dad decided to call the front desk. The front desk staff answered and immediately put my dad on hold. It is to be expected since they likely have a flux of calls coming in. The front desk staff finally picked up and was told that the QR code was not working. She transferred him to the kitchen. However, the kitchen did not pick up. My dad called the front desk staff again and said the kitchen was not picking up. The front desk staff said she would take the order. The order was finally taken, mind you, this was a good 30 minutes after the initial attempt with the QR code. The kitchen called and said they were experiencing a "power outage" and the kitchen had been super busy. This was on a WEDNESDAY` around 9:00 a.m., by the way, not a weekend. The kitchen staff said they would comp the mimosa that was ordered with the meal and would deliver it ASAP. Another 30 minutes passed, and the food was finally delivered. You would think that for a hotel like this, room service would be nice. Breakfast was served in take-out boxes, the mimosa was served in a plastic cup, the silverware given was flimsy and could not cut anything, and the mimosa was never comped off the bill. This meal was $60, and my dad feels ashamed that he even tipped. This service was absolutely horrible on their end.

As stated before, the room itself was literally the only thing that was liked about this hotel. However, it is not enough for me to give a good review. This hotel stay was disappointing, to say the least, and the next time I or my parents want to book a hotel in the St. Louis area, it will not be this one. Little things like this should not be tolerated for a hotel of this caliber. The money I paid was definitely...

Family and friends flew in from all over the country to help my husband celebrate his surprise birthday. I had booked over 10 rooms at the hotel months ago because we were going to a Cardinals game (stadium is across the street) and has stayed there eight years ago without any issues. Unfortunately, that was a completely different story this time. The night before twenty people flew in to surprise my husband, we stayed at another Marriott property. This property, Hotel St. Louis, was amazing. We were checking out and while my husband was in another area, I excited told them about the plans to move to the Westing, go to the game, and other activities. That's when the front desk associates jaw dropped and her eyes got big and she said, " You CAN'T stay there!" I was surprised and asked "Why?" She proceeded to tell me that the hotel has several mildew, leaks, tattered furniture and other issues. At that point, her manager arrived, and she heard our conversation. She too was equally adamant that we cancel our reservations immediately. This manager had worked at the Westin for almost a decade prior, so she knew the property; and then she told me that a guest had been raped by a Westin employee who let himself into the guests room in the middle of the night. This was confirmed by the SPD. After hearing that, I was almost in tears worried about my guests safety. I immediately called Marriott to cancel, but they said I had to go to the hotel. I went back and forth to the hotel twice due to the front desk manager not yet arriving for the day to cancel my reservation. Unfortunately, between my several calls to corporate Marriott and trips back and forth, the reservation window for cancellation had closed. When the manager of the Westin, Alvin, finally arrived for the day; he reassured me and my Marriott platinum elite brother-in-law that he would speak to the hotel's GM and get my charges refunded. That never happened. Instead, I was charged 16 times versus the 11 rooms I actually had booked, and I was charged for more money than the original reservation price. I contacted the general manager, Harold, every day and left voicemails for a week, and then I wrote an email detailing the incident; but I still NEVER received any sort of response. At the end of the day, I did not sign for these rooms; and therefore, should not have been charged, especially not for more money than the original reservations. This is thousands of dollars I am out. I would understand if we had cancelled our 11 rooms, and had not stayed at a Marriott property; but we did stay just down the street at another Marriott location. I have also now spoken to someone in the accounting department at the Westin STL who told me that he over heard the GM telling employees he was NOT going to call me back, and Alvin, the front desk manager, and another front desk employee were heard laughing about my situation by this accounting manager. This is appalling behavior, and as a religious Marriott guest in the past, I have been disheartened by this so much that I will be taking my business to the Four Seasons and continue my with by diamond status through Hilton. Truly, The Westin St. Louis owners and staff should be ashamed of themselves for wrecking such an important milestone weekend in my...