Internal Revenue Service (IRS) Taxpayer Assistance Center — Local services in St. Louis

Went there to get W2 transcripts and the only person there would not acknowledge my presence. Instead she strutted around, saying, "don't people know it's by APPOINTMENT ONLY here??" I was the only person there. Then I waited patiently and she finally came over to me and said "do you have an appointment? The waiting area is in THE CAFE, NOT here! You have to have an appointment to be in this office!" I said I did not know I needed an appointment, I just need help getting my W2 transcripts, something easily printed off. She said she would not help me until her earliest appointment, July 14. This is June 14. I'm wondering why there is even an IRS office if taxpayers can't rely one bit on them for even a minute amount of service?

Calling the IRS 1800 number kept me on hold for nearly an hour. Then I was told, under no uncertain terms, would they release my W2 transcripts to me because I could be an identity thief. I successfully answered all their questions to verify my identity and they still could be of absolutely no assistance for the most simplest task. I've been a victim of identity theft the past two years with my tax return money being stolen. They gave the thief no trouble, that's why it keeps coming back every year for my money! Seems like they wait with open arms for my tax dollars, hand part off to thieves, then completely shut down when I need something, that you and I pay...

I’ve been dealing with amended tax return issues since November 2023…. I literally had to make an in person appointment because the irs does not ever answer customer calls. When I recently was able to connect with someone by phone she let me know my refund was mailed back as undeliverable and she can’t release a new check so I have to make an in person appointment. Then today I get there and the rep spent half her time mumbling “I don’t know why they’d do this?” Over looking at my account notes. She went back to her supervisor at least four times and In the end all she could do for me was release one return…that I’ll get in four weeks…my other amended return she told me to continue calling the number listed until I can connect with someone. So you’re telling me our government systems are so segmented that I can’t get help at the local office? Not even help I still didn’t even get any...

I need a specific paper that I need to go to the ire office and get but I have to make an appointment. okay. I call the appointment phone number. Machine tells me to just try again. so I do. 3 times. call the other number. wait 20 mins on hold. "oh you have to call this number" "I did 3 times" "well you have to just keep calling that number" I call that number a bunch more. finally says it will put me on a call back list. why it didnt do that in the first place, I do not know. then they call me back JUST TO PUT ME BACK ON HOLD! I dont understand how this kind of mismanagement is even legal or who to file a formal complaint with. im horrified that such an incompetent company has possession of my personal information....