U.S. Bank Plaza — Local services in St. Louis

If I could rate this review for US Bank a zero I would. I was a US Bank customer for 10 or more years now. Never once I was late on my payments. Although this last year I've spent more money using the credit card, but the payments I have been making were above the minimum payments. Recently, I received a letter from them indicated that they will increase my APR from 22.24 to 25.74 with the reason "due to my spending" so as they claimed. I called and asked that why I am being charged an 25.74 APR in January while my Jan statement says only 22.24? They didn't have an answer for me. They are charging me $64.61 instead of $54.38, on a 25.74 APR, an additional of $10.23 more on the interests alone than what it is supposed to be. This is how they make money by ribbing off their customers. Imagine $10.23 additional per customer multiply a million customers like me they have worldwide. This is how US Bank make money by ribbing their credit card usere like myself. Do not ever do business with US Bank is my...

We were on the covert relief program got off of it in October of 2021 they sent us the wrong paperwork 12 times it is now October 2022 my loan is still not rectified and they're claiming forfeiture because they messed up the paperwork now they're telling me there's nothing they can do for me and I have to pay all the fees when it is their fault that they sent the wrong paperwork I think that all they want to do is take my house so much for...

I'm writing this letter of appreciation to compliment Client Relationship Consultant Chelsea Holt Bates from the Maryland Heights Branch. In these times of the virus things are upside down. Recently I had a unique situation. Ms. Bates assessed the situation and acted on it in a very courteous manner. In my mind the employee of the month should be Chelsea for her excellent...