intrigue Jewelers — Local services in St. Matthews

I had an old watch which I treasured, but it sustained damage when a high profile battery store attempted to install a new battery. Over the past year I visited 4 seperate watch repair venues, including 2 high profile jewellers and a local watch specialist, all of whom were unable or unwilling to undertake the overhaul of this damaged watch. Although I am not a frequent mall shopper my wife suggested I might find the service I needed at a mall kiosk. I found intrigue at one of its two locations in the Oxmoor Mall and there met Cameron, whose positive attitude and confident personality was a welcome change from what I had experienced from other so called experts. My old watch was repaired in 2 attempts, is now running perfectly and has a 1 year guarantee on parts and service. I was so pleased with this expedient service and successful outcome, I returned to Cameron and his partner Issac with 5 other older watches, including a derelict Timex I had worn in high school 56 years ago, and a Cartier purchased in Europe which went into storage for lack of a battery. I refused to take it back to the battery shop. All are now running perfectly. If you are seeking expedient service, knowledge of the trade, and a friendly reception and review of your issue large or small, I encourage to visit Cameron or Issac at one of their 2 locations at oxmoor mall and shop with confidence that your non functioning watch will be returned to life. This is an unsolicited review; I am just a...

I was skeptical at first because I normally buy all my jewelry and my wife’s from bigger stores, zales, Kay, etc, I wanted a real 4.3mm white gold figaro chain and NOBODY had one in stock, I stopped by this little place in the mall as a last ditch effort and he said he didn’t have one but could order 1 and have it in 2 days! I thought no way, I’m sure it’s not gonna be real or something, he pulled out his white gold book (the exact same book as all the big stores) looked up my chain and gave me a price, said it would be there Tuesday….it was Saturday. I said ok let me think about it, walked right over to zales and got a price and lead time on the chain, walked over to another big name place same thing got a price and lead time l. Both places were $1500-$1800 for the chain and 2 weeks lead time. I went back to him still super hesitant and said if I order the chain and it’s not right can I return it? He said absolutely! No problem. I ordered the chain for HALF the cost of both places and it was there Tuesday for pick up. I went to pick it up excited/still unsure. The chain was exactly what it was supposed to be and I couldn’t be happier!!! He really knows his gold I’ll will always go to him for my jewelry. Straight up guy no BS with him. He doesn’t have that crazy overhead pricing the bigger stores have. Give him a chance you won’t regret it....

My simple repair turned into irreparable damage! I went in due to a loose pin falling out. After speaking with the gentleman at the desk he told me “No problem, give me 10 minutes.” He returned 30 minutes later and said “All good, it shouldn’t come out anymore - I’ll just charge you $10 when it’s normally $20.” I thanked him, thinking he was being generous for my cordial interaction but upon inspection - there were marred hammer marks all over my $2000 watch!

When questioned, he said he didn’t even do the repair and there was nothing I could do. I’m not sure why hammering a watch was in the calculus for removing a pin that I could remove by hand but I am obviously disappointed. Of course I trusted this man and now my exceptionally meaningful watch is severely damaged. I can’t help but assume he inspected the watch and saw the damage before returning it to me. I couldn’t believe my eyes or interaction and suggest this business is kicked out...